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R**S
Quite possibly the best call center book ever written
In my role as an independent call center and contact center consultant operating throughout Africa assisting clients to build, operate and optimize their call centers and contact centers, I always recommend that they read this outstanding book. The regular updates and current context of this book makes a compelling read. Its a 'must' for any call center professional to have on the bookshelf.Rod Jones, Johannesburg, South Africa.
K**.
Value
Best price I could find for this book/topic
A**R
Five Stars
Very well written with concrete examples of how to put the knowledge to work.
L**A
Had to Purchase for new job
Great reference guide. The Workforce Management bible.
T**N
Must have for current and future call center leadership.
My mentor at TELUS International recommended this book. It has diverse knowledge that can be applied to a vast amount of different sectors of the industry.
M**E
She founds this book very useful and said it was the most useful and relevant ...
Bought this book for a friend who is the manager of a high volume call center for a Fortune 10 company. She founds this book very useful and said it was the most useful and relevant book of all managerial or call center-related books she has read.
J**O
Picked up a few good ideas. Product was as described and fast delivery
Picked up a few good ideas. Product was as described and fast delivery.
K**N
Five Stars
Great bood
S**N
"The book" to have to learn how to manage a contact center
Excellent book covering everything you need to know to manage a call center. It's so good I have the book and Kindle edition!
Trustpilot
5 days ago
3 weeks ago
