Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days

This is a fantastic book. If you are in sales, I highly recommend this. Joey explains how to keep customers loyal. I had so many positive takeaways.

Never Lose a Customer Again by Joey Coleman is a transformative guide for any business, professional, or service provider looking to elevate their approach to client retention and customer experience. Coleman’s insights are practical, relevant, and remarkably straightforward—emphasizing why focusing on the “first 100 days” with a customer can shift the entire trajectory of the relationship. One of the book's strengths is its actionable strategies to enhance the customer experience. Coleman goes beyond simply emphasizing the importance of customer experience, by offering concrete steps that can be adapted to various business models, from financial services to tech and beyond. His focus on creating genuine touchpoints with customers throughout their journey as a customer offers a refreshing perspective on building meaningful, lasting relationships. This isn’t just about meeting expectations; it’s about crafting an experience that turns customers into loyal advocates. The book also explores the importance of personalized interactions, helping readers understand that customer experience isn’t about marketing to prospective clients but about making them feel genuinely valued and seen throughout the entire customer journey. Coleman’s strategies for integrating personality and empathy into customer communications are easy to adopt, whether you’re just beginning to develop a customer experience plan or looking to revitalize an existing one. What makes Never Lose a Customer Again stand out is its mix of insightful stories, case studies, and clear, structured advice. Coleman’s examples of companies that have successfully implemented these strategies showcase how effective these methods can be in diverse business settings. For anyone committed to building lasting customer relationships and delivering outstanding service, this book is a valuable resource. Coleman has created a straightforward roadmap that not only retains customers but transforms them into advocates. Never Lose a Customer Again is essential reading for anyone who believes in the power of customer loyalty.

I can’t say enough good things about Never Lose a Customer Again by Joey Coleman! This book feels like a conversation with a friend who truly gets the challenges of keeping customers happy and engaged. Every chapter is filled with practical, step-by-step actions you can start using right away. Coleman's "First 100 Days" approach changed how I think about customer service—it's not just about making a sale but about creating a journey that makes customers feel valued and excited to stay. Joey’s insights into the small but meaningful ways to connect are incredibly refreshing. He makes you realize how every interaction, no matter how minor, can build lasting loyalty. Plus, he’s one of those rare authors who’s just as available as he is inspiring. His website is packed with resources, and he actually takes the time to respond to emails—it’s like he’s rooting for your success from day one! Never Lose a Customer Again is such a warm, approachable read that anyone in business will find invaluable. It's not just about customer service; it's about creating genuine relationships.

Good read with practical advice in providing better customer care. Buyers remorse is something that is overlooked and this is something that Coleman points out with examples of how others overcome it and what can be done by you.

The book Honors the title. Easy to read, fundamental instructional practical. Every business owner should read and have every employee read this book to work together to never lose a customer again

"Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days" by Joey Coleman has been a game-changer for me. As the head of the partner success division at my company, this book has helped me completely reimagine our customer lifecycle. Coleman offers insightful strategies and practical advice on how to transform a single sale into lasting customer loyalty. His 100-day framework is both actionable and effective, providing a clear roadmap for creating remarkable customer experiences from day one. The book is filled with real-world examples and actionable tips that make implementing his strategies straightforward and achievable. By following Coleman’s guidance, we've been able to enhance our customer interactions and build stronger, more loyal relationships. Highly recommended!

Never Lose a Customer Again has really opened my eyes to customer experience. Throughout the book I really liked that, no matter the size of your business, Joey will have a case study showing different ways businesses have created an amazing customer experience. The book is structured into 8 phases to help you take the customer from their first interaction to the point they are fans. Joey includes questions at the end of these phases to help you think about how you can improve your customer experience. Some interesting statistics I learned are that somewhere between 20 and 70 percent of new customers leave within the first hundred days and if you can keep 5 percent of the customers who are leaving it will increase profits by 25 to 100 percent. Read it, implement it, and Never Lose A Customer again will increase your profits while making your employees and customers appreciate you even more. I highly recommend the book!

I've read this book 5 times now. It's the most thorough book on all the areas to consider for improving your customer experience. Joey provides soooo many examples that make it easy to see how the principle he is teaching can be applied to you. It's a must-read.

Joey Coleman really did a great job writting this book. You wiil see a lot of concepts, definitions and examples from the real world. I think it's one of the best books for entrepreneurs. But, if you are an employee who works at CX area, it would help you too. Aditionally, you will be in contact with Joey since the beginning of the book. Great book, if you can buy it, do it!

Brilliant book. Highly recommend If you never want to lose a customer again. ;-) I wish we had more books in this subject with the quality of content this book has.

très bien

Gostei bastante da abordagem do autor. É um livro que fala sobre retenção de clientes mas com foco nos 100 primeiros dias de um cliente. Um período crítico em relacionamentos com clientes. Leitura fácil e também o autor interage com o leitor ao longo do tempo, o que torna a leitura do livro mais divertida.

A fantastic book , I run a small business and this book has revolutionised our client experience and in turn our retention. I first read this book in 2019 and Despite a pandemic we have a tribe of raving fans who have stuck with us through thick and thin. My management team have all now read this book and it’s no exaggeration to say (along with think and grow rich) no other book has had such a profound positive effect on the way I do business. Buy it now. Read it, digest it, implement it, be patient, be sincere….. reap the rewards