Question 1

I read in the comment section that the bottom is not as durable. Is it true? What is it made of?

Accepted Answer

Hi we have demanded the manufacturer to upgrade the bottom material. The next batch will come with reinforced bottom, which is not just much more durable, but also waterproof. We are always looking at new ways to improve our products. Please let us know if you have more questions regarding this product. Thank you.

Question 2

For those who have used this play pen for baby chicks, can you share how many it comfortably housed along with food, water bedding & heating unit?

Accepted Answer

Dear customer,

Thank you for your interest in our foldable pet playpen. With regards to your question regarding baby chicks, it comfortably houses a good number of baby chicks, along with their food, water, and bedding. Our playpen comes with a waterproof bottom, which makes it easy to clean and maintain.

However, we do not recommend using a heating unit with this playpen as it is made of fabric material. Nonetheless, several customers who have used this playpen for raising chickens have reported a great experience. You can find these reviews on the Amazon product page.

We hope this information helps. Please let us know if you have any further questions or concerns.

Best regards, Zenply

Question 3

Why is there a package of what look like Allen wrenches in the package?

Accepted Answer

Dear customer,
Thank you for reaching out to us regarding the ground stakes in the package of the pet playpen you purchased from us. We apologize for any confusion caused by the appearance of the stakes. These are actually ground stakes that can be inserted into the guy loop at the bottom of the playpen when using it outdoors. The stakes are used to secure the playpen to the ground and provide extra stability. We hope this information clarifies any confusion and helps you set up your pet playpen for a great outdoor experience.

We would like to inform you and other customers that the ground stakes were only included in the earlier batches of the playpen. However, they have since been discontinued in later batches due to the fact that very few people use them.

Thank you for choosing our product and please let us know if you have any further questions or concerns.
Best regards, Zenply

Question 4

Does this come in a bigger size?

Accepted Answer

Dear valued customer, we are thrilled to hear that you are interested in purchasing a larger model. We have a larger size available that can accommodate bigger pets.

However, please be advised that the larger size is not yet available on Amazon. It is set to launch at the end of next month. Once it becomes available, we will notify you immediately so you can place your order.

Thank you for your patience and understanding. If you have any further questions, please don't hesitate to contact us. We are more than happy to assist you.

Best regards, Zenply

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Portable Pet Dog Playpen, Pet Playpen Foldable Extra Heavy Duty Pop Up No Assembly Kennel Tent Crate Indoor Outdoor with Shade Ventilation Mesh for Medium Dog, Kitten, Cat, Rabbit (Black,M)

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