TAF288S-MT Two Handle 8 inch Widespread Bathroom Sink Faucet with Pop-Up Drain, Matte Black

UPDATE 8/15/18 >>>>>Since posting my original comments (below) the customer service from Time Arrow was incredible. The same day I posted about my issues below they immediately responded here and also emailed me. Since then they shipped me an entire 2nd faucet as well as a back up of the component I was having a problem with. This was much more than I expected and I am very happy with this service. It's a great faucet at a fantastic price. Thanks again!ORIGINAL POST 8/1/18 >>>>>It's great looking, but it feels a bit flimsy. I guess that's fair given the price. Can't expect it to feel as solid as a $600 Kohler faucet. The matte black is gorgeous actually. So why 2 stars? Well I'm hoping to hear from Time Arrow customer service. They are not easy to get ahold of. The pop up drain cap needs to be replaced. I don't know if I just got a bad one or not, but the surface is flaking off badly. It's only been installed for a few weeks and has had very little use. Just a small amount of water sitting on it and it's ruined the surface. It's hard to tell but in the attached photo the surface of the pop up is completely dry. All of those imperfections on the surface is where the paint is flaking and peeling off. TIME ARROW PLEASE HELP! Would love to upgrade this to a 5 star...

Was perfect and nice when first installed. Then started to notice the most used "cold" handle paint started to peel and rust. Problem has started to get worse. Definitely did not last even a year since purchase and just getting around to see what we paid and that we should have gone a different route. Disappointed with quality.. loved the matte black but didn't hold up with repeated use

When getting ready for our home bathrooms renovation, we did a lot of research on each product choice. We really zeroed in on these good-looking faucets for both of our new bathrooms (3 vanities in total). The reviews were stellar, the photos were sharp. Once the faucets arrived and were installed, they are knockouts. Very substantial, thick metal, well-applied matte black finish. Our plumber said they were very easy to install.Immediately after installation, we noticed that both faucets in our master bathroom had the slowest, faintest leak and our plumber requested that I contact the seller and ask that we please get replacement hot and cold cartridges. The nice people at Time Arrow were instantly helpful and shocked me by shipping three entire new faucets out to make the repair right. I have seldom run into more pleasant and thorough customer service and I appreciated it enormously.I can recommend both this product and this company without any reservations!

Looks nice and packaged well when delivered. Purchase about a year ago. Easy to install even for a non-plumber. The issue is the longevity and the matte black finish. One of the turn on handles started leaking after about 6 months and the matte black finish definitely is not durable (started chipping off within a few months).

As long as you have some basic plumbing knowledge, the faucet is easy to install. After about two years of daily use, we developed a minor drip (out of the faucet into the sink, NOT with any plumbing or connections underneath sink). This is obviously a common problem with sink faucets in general and it did not bother us much (maybe a drop would form every 20 - 30 seconds), but I finally decided to fix it. The problem was with wear on one of the valves, which apparently have been improved since we purchased over two years ago. The manufacturer was extremely helpful and responsive and had replacement in my hands within a few days. I was really impressed with their willingness to help, as well as quick response and clear communication. In general, it is a very sturdy, high quality, and good-looking faucet, especially when you consider the price.

**EDIT TO REVIEW AFTER CONTACTING CUSTOMER SERVICE- After reaching out and writing an honest review, TimeArrow responded quickly and quickly shipped me a new version of the same faucet. It was quick, painless, and upstanding of them. I'm impressed with their customer service and standing behind their products. I'll have to install the new one, and see how it lasts, but from their quick reply, I've been very pleased. **I’ve been loving these...Until the finish came off. They worked great, looked great, except the matte black finish has just began to flake off of the cold faucet handle. I’m so bummed. I realize the faucet wasn’t too pricey, but I’m disappointed in how it’s just flaking off to expose the brass underneath, and is no longer all black and noticeable. Consider longevity when purchasing. I need to try to find a contact and see what can be done.

Love the matte black! Great product for a very reasonable price. And customer service is great too! I broke a piece off the drain while installing and they sent one to me right away!

Better than expected

Bought three of these faucets. Two of them are leaking water from the handles. Beautiful faucets but disappointed in quality. It is impossible to find the contact information for the manufacturer.

loved the color and style and price also.