How to reset the smart lock?

1, Press and hold the Reset button on the interior assembly for 5 seconds by using the Reset tool until you hear a short beep and Green light flashes once. 2, Lock your door, enter 123456#, if it can unlock, it means the reset is successful. If you have any questions, please let us help you first: support@iveise.com or via Amazon. You can also call us at ☎ +1(855)400-3853 (Monday-Friday 9:00am-5:00pm EST)

Why can't I pair the lock with the app?

Note：Do not change the Master Code until pairing is complete. Before pairing, you may need to touch the keypad to activate the lock. If the app does not find the lock or cannot connect, please reset the lock. If you have any questions, please let us help you first: support@iveise.com or via Amazon. You can also call us at ☎ +1(855)400-3853 (Monday-Friday 9:00am-5:00pm EST)

Can you change the code over the phone without the WiFi gateway?

Generate a new password doesn't require the WiFi gateway, if you would like to edit the passwords' number, validity and name, it requires the WiFi gateway or being within the Bluetooth range. If you have any questions, please let us help you first: support@iveise.com or via Amazon. You can also call us at ☎ +1(855)400-3853 (Monday-Friday 9:00am-5:00pm EST)

How do I change master passcode in the App?

Please go to Settings＞Basics＞Admin Passcode＞Passcode, enter 4-9 digits and click "OK". If you have any questions, please let us help you first: support@iveise.com or via Amazon. You can also call us at ☎ +1(855)400-3853 (Monday-Friday 9:00am-5:00pm EST)

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Specifications

Brand	Veise
Special Feature	Smart Lock with Fingerprint, App Control, Manage User, Remote eKey Sharing, Event History, Web Portal Management, Touchscreen Keypad, Remote Control with G2 Gateway, Alexa and Google Compatible (Veise G2 WiFi Gateway Required), Excellent Customer Service & User Friendly App
Lock Type	Biometric
Item dimensions L x W x H	6.3 x 2.96 x 1.15 inches
Material	Aluminum, Metal
Recommended Uses For Product	Front door, Back door, Home, House, Hotel, Apartment, Office, Rental, etc.
Style	Smart Lock with Fingerprint
Color	Satin Nickel
Number of Pieces	1
Finish Type	‎Satin Nickel
Included Components	Fingerprint Smart Lock（Doesn't come with handle), Installation Instruction, Mounting Plate, 2 Keys, 2 IC Card, Programming Quick Set Up Guide, Screws, Latch, Strike
Controller Type	App Control
Shape	Oval
Control Method	App
Connectivity Protocol	Bluetooth, WiFi (Veise G2 WiFi Gateway Required)
Model Name	RZ07
Manufacturer	Veise
Part Number	RZ07
Item Weight	2.66 pounds
Product Dimensions	6.3 x 2.96 x 1.15 inches
Item model number	RZ07
Batteries	4 AA batteries required.
Finish	‎Satin Nickel
Power Source	Battery-Powered
Installation Method	Screw-In
Item Package Quantity	1
Head Style	Philips
Special Features	Smart Lock with Fingerprint, App Control, Manage User, Remote eKey Sharing, Event History, Web Portal Management, Touchscreen Keypad, Remote Control with G2 Gateway, Alexa and Google Compatible (Veise G2 WiFi Gateway Required), Excellent Customer Service & User Friendly App
Usage	Front Door, Back Door, Side Door, Interior, Exterior, Home, House, Hotel, Apartment, Office, Rental
Batteries Included?	No
Batteries Required?	Yes
Battery Cell Type	Alkaline
Warranty Description	Veise offers at least 1 year product warranty and 24/7 mail service. Online phone calls service from Monday-Friday 9:00am-5:00pm PST

RZ07 Fingerprint Smart Lock, 7-in-1 Smart Locks for Front Door, Keyless Entry Door Lock with App Control, Biometric Electronic Touchscreen Keypad Deadbolt, Satin Nickel

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