Assure Lock 2, Key-Free Keypad Lock with Bluetooth, Oil Rubbed Bronze

Bought this smart lock in the UAE. Customer service tells me it only works in the USA. DO NOT WASTE YORU MONEY ON THIS PRODUCT IF YIU ARE NOT IN THE USA.

I purchased this lock, paid for it to be professionally installed by a carpenter into a brand-new door, only to discover it couldn’t be set up to work. After hours of frustration, I contacted Yale support, only to be informed that the app required to operate the lock isn’t available in the UK! Not only did I waste money on the lock and the installation, but I may now have to replace the entire door due to the specific fitting for this lock. This has been an expensive and infuriating experience. Yale should make it very clear on their product page that this lock is not compatible in the UK. Save yourself the trouble and avoid this product if you’re in the UK.

Some lessons are learned the hard way and I should have known better than to buy an electronic lock without a backup key. I bought FOUR of the keyless version for a new build. Setup was easy, if you know how to hold a screwdriver you will be fine. Setup with the app is also easy, however for each lock something minor would go wrong - sometimes the calibration would fail and you just have to redo it, sometimes it would lose connection with the lock, sometimes a step would take forever and I would put my phone down for a minute and do something else. It wasn't a problem until I got to the last lock, and it somehow froze during the setup process. I thought to myself it's not a big deal, something went wrong every other time and they worked just fine (the first two locks I had actually installed months prior and they were fine). Not this time, however. When I re-opened the app, the app had saved the last lock with a default name that was the same as the main lock to the guest house that I had installed months ago. Well guess what - for some reason now the app wasn't working with either lock, and the guest house was locked with no way in. I called customer support. Their answer - there is nothing we can do about this. Drill the lock. That's what they told me to do. Unbelievable. Oh, and they refused to refund me for the locks, my time, a locksmith, or the door should it break. They offered to let me apply for a warranty claim. When I asked if I could at least get the version with the backup key, they said "that is not possible". Best part is, I was able to actually drill into the lock and open the door, despite having no idea what I was really doing, without putting a scratch on the door itself. I immediately removed all 4 locks and threw them in the trash and they are being replaced with something that has a backup key from another company who keypad locks I have had forever without any issue. I would never risk buying something from this company again.

Nothing wrong with this unit, function as it should and the price was right. Have four (4) Schlage units and the code to open those is different. It’s confusing sometimes. BUT that’s our problem not Assure.

It's been 9 months since I purchased and installed this lock. Be advised, properly prepping a door to accept a deadbolt is essential. In my case, whoever prepped my door didn't do it perfectly. That wasn't a problem for a traditional deadbolt, but it did complicate threading the electrical connection and lining up the bolts with the other side to allow them to screw in properly. Initially, I had no problem getting the lock setup and door sense calibrated using the iOS app, but when I decided to recalibrate the lock, the app wouldn't allow calibrating of door sense. I ended up having to use the Android app to recalibrate. Recently, I changed the door sense magnet from the exposed position to the hidden position and had to recalibrate door sense. The iOS app had no issues recalibrating. I deducted one star because I don't know if the calibration issue is an intermittent problem, if Yale fixed the problem with an update to the app, or if there was an incompatibility with a previous iOS version. With the Bluetooth model, as long as you are in Bluetooth range, you can use the app to: (1) Know if the lock is locked or unlocked, (2) know if the door is ajar or closed as long as door sense is installed and activated, (3) remotely lock and unlock the door, and (4) add, remove and modify door codes. You can lock the door when you leave and auto unlock will unlock the door whenever you are back in Bluetooth range. I have never used the auto lock function. The auto unlock function does not require the app to be open, but your phone's Bluetooth must be on. I was discussing the pros and cons of the lock and was sent a screenshot of one of the reviews. The reviewer said a nine volt battery will not connect to the backup power terminals. Those contacts are not designed to actually attach the battery to them. Instead, you have to hold the battery against them. When I removed the batteries to do a test to see if it worked, I was a little concerned because there was initially no response. I then discovered holding the nine volt battery against the contacts for a few seconds longer resulted an a sound and then I was able to open the lock with a code. It is quite possible the reviewer had a defective unit, but using a nine volt battery did work for me. I cannot confirm the absence or presence of a low battery warning because the original batteries are still going strong after nine months. With the Bluetooth only model, the is no alert regarding any change in the status of the door or lock. Only users who have the Yale connected over the internet can say if they are alerted of any change. The Bluetooth only version will however send a message whenever auto unlock is activated. UPDATE: Yesterday, about 16 months after installation, I received a notification stating the batteries on my Yale lock were critically low. Oddly, the app did not send a notification directly to the device containing the app. Instead, an e-mail was sent from yalehomeus.com. Of note, that day and a few days previously, the lock was slow to automatically unlock on arrival back into Bluetooth range. When that happened, I launched the Yale app thinking I needed to use it to unlock the door. Although the lock did unlock automatically and I never needed to use the app, it's not clear if, in the case of the Bluetooth model, a notification of low batteries will be sent to the app anytime the batteries are low or only when the app is actually opened. There is a slight concern over privacy because the lock is not directly connected to the internet at all times, yet an e-mail was sent regarding the battery status. For 16 months, the lock has functioned perfectly with a 5 star performance, but I am keeping the 4 star rating because of the uncertainty of the need to open the app to receive a low battery message and the possible privacy issue.

I bought this to replace a Keyvo lock (Bluetooth lock with very vulnerable cylinder) and an Obsidian Lock. The Keyvo was very unreliable and would sometimes crash and proceed to drain the battery and the final straw was the app was being de-commited. The Obsidian was better, but would sometimes get sluggish and take forever to respond. The Yale Assure Lock2 has been much better than either Kwikset lock I had. It is very responsive and it is much faster to get in than Obsidian. It is very reliable. I had to enlarge holes slightly because the Yale is much fussier on hole alignments, but I got it together.