Floor ONE S7 PRO Cordless Wet Dry Vacuum Cleaner, Smart Floor Cleaner Mop for Hard Floors, Long Run Time, Dual-Sided Edge Cleaning, Self-Cleaning, Centrifugal Drying Process

First, I rarely post reviews of any product, but the lack of information on Tineco's site and Amazon prompted me to do so. Like many, I purchased an S7 Pro, which arrived in a BROWN box. The shipper box label did reference the S7 Pro as the description; I wasn't concerned as I understand some companies pack their Products in a Shipper box or Retail Box (the White Box) that many referenced in other comments. Retail boxes are usually for brick-and-mortar stores so the consumer can view product features when they compare the products in the store. Retail boxes are often not sturdy enough to ship independently and must be shipped inside another box to hold up during transport. Now that we have the Box out of the way, I, too, was concerned that the model I received did not have "ULTRA" mode. When you download the manual online for the S7 Pro, it lists "Ultra" Mode instead of "Custom." The manual I received only described the "S7 Series". The model number listed for the S7 Pro is FW200300US, but the model number on the box I got is FW221100US. I assumed I needed to download the Tineco App to unlock the "Ultra" Mode, so I logged in and paired my device, but the Device Name was "Floor One S7." Again, I did not see "Pro." Looking at the website, I did not find a model number until I looked at the rollers, which have version 1 and version 2. The roller I have looks like Version 1, but it says it's for "Tineco FLOOR ONE S7 PRO/S5/S5 PRO 2 Replacement Brush Roller," but the radio button name is "S5/S5 Pro," and the other radio button is "S7 Pro (FW200300US)" which was not the model I got. If you click next to the comment for "For Tineco FLOOR ONE S6/S7 Pro（SKU FW200300US) Smart Vacuum Cleaners," the answer you get is "Specially designed for Tineco Floor One S7 Pro (order before July 10, 2024)." I admit I still don't know which one I need to order, and it's unclear which is which, but that is Future Me's problem. At this point, I was pretty sure I got the wrong device. Like the other reviews, I got an S7 and not an S7 Pro, even though a base S7 is not listed on their site. So, after reaching out to Tineco's support team for the last few days, they were very responsive and quick to address everything I noticed and the comments. They confirmed, based on the Model and Serial number I gave them, that it was, in fact, an S7 PRO. They stated that the FW200300US has been discontinued, which explains the 2 different roller versions and the comment about "Ordered before July 10, 2024." The comment from the Tineco Support Team: We received feedback from our support team. Please note that this machine is an improved Floor One S7 Pro version. The old version has been discontinued. Based on the feedback from some user groups about the complicated operation of the machine, we simplified the design of the handle and display, and removed the Ultra mode; Tineco is committed to providing easy-to-use machines for all user groups. In addition, the new version of S7 Pro uses soft-pack batteries for the first time in the cleaning appliances industry, which improves the battery life and reliability. The roller brush motor has been improved and can rotate in both directions, which can keep the roller brush fluffy and more durable; Regarding the dirt water tank, it has also been completely upgraded. The new filter device can effectively separate solids and liquids, making it more convenient to clean and maintain after daily use. The graphite pole piece that will not rust can be used to detect the water level, which significantly reduces the failure rate of sensor false alarms. Please don't worry, the machine you received is the correct model according to the serial number, pictures and details you provided. Sorry for the long review, but I thought it was important to understand that I went through all the questions and concerns many of you may have when receiving the device. All in all, I have been using the device for a month, and I love it. I can clean my main floor and part of my basement before the battery dies, about 2,000-3,000 Sqft. I may need to refill the water twice, as there is still some in there from the last clean, and empty the dirt water twice. Tineco Q&A does note that if you don't use the Tineco solution, it could use more water and require more frequent refills and dumping because of the bubbles. So far, it's been a great purchase; I have been eying it for about 6 months, and glad I finally pulled the trigger.

This is a great machine that makes my wood floors look fabulous. With 2 geriatric dogs that have accidents, this machine restores my floors. It is top of the line and I am glad I opted to spend more for this as it is self propelled and easy to work with. It comes with an extra roller and filter and the run time is extraordinary. I have also purchased a Tineco cordless vac too. Their products are well designed and work great. Their less expensive models work well too so you can’t go wrong with any model you buy. Their cleaning fluid only requires a capful and lasts a long time. They have sales too so I bought a large bottle of cleaning fluid since I clean the floors regularly. To think I used to get on my hands and knees to clean my floor, this machine has saved my knees.

——-UPDATE——-October 2024———- I have now had to contact Tineco for the 5th time about the machine failing to work for the same problems over and over and over again. They refuse to concede the machine I received is a colossal failure in quality and instead keep making me box it up and send it in after pictures and videos every single time. It’s either “the dirty water bucket is full” when it’s completely empty or Ultra Mode completely fails to electrolyze the clean water so I can clean naturally which is the entire reason I even bought it. Buttons don’t actually work still. Just picks whatever mode it wants. It’s really really bad. Paid way too much for such a horrible warranty and no faith in their own product to even provide me a new one when it’s obvious I got sold a failure. I still have another year of warranty to go. Instead of showing they believe that this was a one off they are doing everything possible not to send me another unit which tells me they’re probably all like this and sending me a new unit will be as effective a fix as sending me parts and making me mail the entire contraption back again and again and again. This will be like the 5th or 6th time. This company is a joke and has gone completely downhill. Once this warranty is up it’s going in a landfill and I will NEVER support this company again, nor will I ever recommend them to anyone I know. This is horrible quality. They robbed me! Don’t fall for it. So many others to choose from. I’ll put another update on ina few weeks of the same failure and the same story of me sending it back for repairs until the warranty is up. What good is a warranty if you can’t fix it and refuse to replace the machine. ————-March 2024————- Purchased in October 2023 By March 2024 it had been sent back to them no less than 3 times for which I was required to send video of the problem over and over again. Now the machine won’t work because it keeps telling us the dirty water tank is full which so so so many 1 star reviewers have also experienced. It does not do what they advertised and the wheels forcing you to go front when you want to go back and vice versa is just going to destroy the motor on the wheel and eventually the rubber/plastic on the wheels. Be careful if you have expensive floors!!! Customer service is incredibly tedious. The product is horrible and leaves streaks on the floor. Even after thoroughly cleaning and drying the brushes. I regret buying it for so much money and I’m waiting for prime day so I can replace what is now completely inoperable after less than 1 year. Despite the 2 year warranty they make it as inconvenient as possible. After sending my floor cleaner in 3 times every time I got it back it looked like it was dragged behind a truck and tossed around with scratch marks all over it! I’m so done with these people. $700 and ultra mode will not work. Wheels are motorized and you can’t roll it on the wheels to get it back to the base you have to carry the whole machine, the tanks don’t fit right anymore and leaves very visible streaks. If this was a car, lemon law would have been applicable and I’d have been able to get my money back. Save yourself. Much better models out there!

This was probably the best gift I’ve ever given myself. While I was taught, like so many others, that nothing beats cleaning your floors on your hands and knees I can’t really do that anymore. I have a couple degenerative discs in my lower vertebrae. 🎈 Even traditional mopping is inflammatory after a while. I used to the the OG O-Cedar mops, but I grew tired of the mop handle randomly collapsing into storage size, and touching the filth. I purchased this based on the reviews, and Amazon’s generous return policy. Ladies and gentlemen, was truly blown away! I won’t post pictures of what the waste water looked like out of embarrassment, but it was impressive! Especially because I mopped frequently! Considering the limited amount of washing fluid it used I was shocked. It’s much quieter than a traditional vacuum, but far from silent. Completely tolerable. You can turn off the voice, but I leave it on so I don’t forget to do anything. It’s light enough for me to lift and carry up/downstairs with one hand. The waste container is easily sanitized, and with emptying after every wash we’ve noticed no odor. Self-cleaning is adequate, and the sound not terribly loud. Washing fluid use is minuscule yet effective making stocking up very inexpensive. Replacement washing belts are inexpensive. The filter is easily cleaned and replaced. And it’s attractive! I don’t mind leaving it out for quick cleanup of spills. This is absolutely not a sponsored review, but contact me guys! I’d gladly promote your product! I’m already suggesting it to family, friends and colleagues!

This machine is not like anything I have ever seen or had before. It is super easy to use. I made sure all of the big crumbs were off of the floor before I used this. As I started using it, I found that I didn’t really have to push it back-and-forth. All I had to do was guide it because it is self-propelled. It just kind of glides almost sometimes like it’s floating. It picked up everything. The vacuum on it is very good. I was expecting to see wet from the water and mopping, but did not see any water. I bent Down to see if it was wet. And it was. It did a remarkable job Cleaning my floors. I couldn’t be happier. I noticed on dirtier spots, I could push Max and it would clean it really good and then put it back on auto. It talks to you and tells you what to do and I did not find that annoying at all. When I was through cleaning, I put it back on its dock and loved the fact that it was self cleaning the roller. I emptied the dirty water and oh my word. I couldn’t believe how black the water was. I didn’t realize that floor was that dirty, but it seemed to have gotten it all. And it had all kind of gunk in the water that I didn’t even see on the floor. Love love love this machine. I went ahead and spent a little bit of extra money on getting this Particular Machine for two reasons. Number one. It rolled back-and-forth with ease. And number two, because of the battery power. It said that it would go for 45 minutes. I cleaned about 500 ft.² of floor and when I got through, I had 18% power left. Had I’ve gotten a machine that was less than 45 minutes, I would have not been able to finish until it recharged which takes 4 to 5 hours. I am thrilled with this Machine.

I grabbed this while it was on sale for Prime Day. Mopping is such a pain, even with the mop bucket with two chambers and the spin mop. I am tall and always end up sweating and with back pain by the time I am done since our entire home is hardwoods, not to mention the mop heads and water I have to constantly switch out. Pros: Quiet enough and the sound is low pitch and doesn't annoy me. I can easily have a conversation while I am mopping with it. Dries almost instantly My floors have never been this clean Feels smooth to use, almost meditative. Easy to clean(** With one gripe) Can yell expletives at it when it tries to tell you what to do Cons: **To run the self clean on the roller, the unit has to have enough battery life to do it, thus far I have discovered 20% is not enough and 30% is enough, but if I want to clean my entire bottom floor(about 1800 sq ft) I use up almost all of the battery. I have to remember to go back and run it, and after you run it, you need to clean out the dirty water bin, so I have to set a timer to go back and run the cycle and then clean. Heaven help me if I forget because the smell will run me out of house and home. It also tells you to empty and clean the dirty water bin when you put it on the base but if you do that, you will have to do it again after the brush cleaning runs. Also, it has no internal "Hey maybe don't start working" when it is missing pieces, if you forgot to put the dirty water bin back, it will still run. If you forgot to put the cover on the roller, it will still run. I don't know who can use this as a main vacuum, but it isn't me. We have a Bernese Mountain Dog, and even with a Roomba running 3x a day, I still have to vacuum prior to using this. The hair situation otherwise is gag worthy. It takes about five hours to charge Not worth $800, even the $550 I paid is a stretch. Concerns about longevity and company customer service

Bought used, excellent product, well engineered. All accessories were included. Packaging was very secure for international shipping. Battery life claim was ambitious. Definitely recommended. Cat fur, cat litter, cat scratcher debris, cat urine, cat puke, all handled with ease. Sweep/vac and mop in a single step. Used TH4 antiviral antibacterial cleaner in clean water tank for pet safety and sanitation.

This cleaner is perfect for everyday floor maintenance, especially in homes with kids or high foot traffic. It’s lightweight, easy to maneuver, and requires very little effort to operate. It effectively picks up both wet and dry messes in one pass and leaves floors feeling genuinely clean. The self-cleaning feature is very convenient and makes maintenance simple. Since I started using it, floor cleaning takes less time and feels much less like a chore. Definitely worth the investment.