EyeQue Personal Vision Tracker

My original review was quite scathing, I had issues with the device as far as alignment and the initial try on of the ordered prescription did not work and support was not initially responsive.That's all changed for the better.After talking with multiple people in support it is clear that my eyes need special attention and the issues I assumed the app and device had were not valid.. In short, it's mostly me.My original review is below but heavily edited to remove any incorrect information and adds the proper information. I am leaving some of it here in case someone else encounters what I did and so that they do not make the same assumptions.I purchased this in the hopes of upgrading from my current old glasses which are no longer doing the job. I decided to give this a go as it was inexpensive and convenient. I ordered glasses based upon the "eyenumber" (prescription) the app gave me and when I received them everything was blurry, near and far. It was, what I thought at the time, a waste of time and a lot of money.However, the glasses do work properly for a particular distance and they work well, not perfect but well. I realize I will probably never be able to get a "perfect" set of glasses and my eye needs go beyond just a simple single vision order (which is what I ordered). I need progressives at best.When I received the unit, I read the instructions, watched the video and followed along. I wanted to be absolutely certain I was doing it right to get the best result. The procedure involves looking through the eye piece while attached to your phone and lining up two colored vertical rectangles one red and one green through nine different dialed in steps, you press the large plus or minus buttons on the phone app to move the colors closer and closer together so the red and green eventually form one yellow vertical rectangle (during the 9 step process they are slightly rotated).In my case the red and green rectangles were not aligned perfectly vertical, (see top example of my picture) as much as 25% out of vertical alignment. This made me wonder if there was something wrong with the unit (or my eyes?) I found out, it's neither, not really. This can happen according to support and as long as the red and green come together correctly the offset is not an issue. The offset can be corrected by slightly (and I mean slightly) twisting the dial a bit. Once they are lined up vertically, continue the test. So if you find yourself with the result I did, just do your best with the test as normal.They require three tests to get an eyenumber, but you can take more for claimed better accuracy. I took a total of nine tests (and many practice). Each time you take a new test the system updates your eyenumber. After the 6th test, it did not update again, so this, to me, was a sign that the eyenumber is correct and needs no further adjustment and no more tests. I also did the tests on successive days.You also may have to find the "sweet spot" to see both red and green as I did, it doesn't come all that easily.My initial review was negative, but from the responses I have since received (worth noting they started before my negative review went live) it certainly seems like they care a lot about what has transpired with my experience and they seem very knowledgeable and absolutely want to help me. They had some delays in response times but that should be cleared up now.The only reason there is not 5 stars on this review is due to the initial response time. I can't ignore that and give an honest review but as I said, that should be fixed.

I've had mine for three days, during which Ive given myself several tests in an effort to gather enough points to get the machine to give me an official report. How and when it chooses to do this is not revealed to the user, other than that it has something to do with consistency and how much time you take to do the test.My personal experience is that it's very easy to test your dominant eye, less your you non-doimnant eye. It's also difficult to use if you have deep set eyes, as I do. Practice helps, though, and my most recent test went much faster than my first, and it's within a quarter diopter of my last exam from an ophthalmologist. There's no denying that this is a clever device, and you can't help but be impressed at how well it works. But is it useful?I suppose if you're wondering if your prescription has changed, or you wanted to continuously track your vision because of some particular medical issue, it might be useful. You certainly wouldn't want to use it to order glasses, though, as the makers only guarantee an accuracy of a quarter diopter at best, and you might not get that. It won't test you for glaucoma, and everyone over 35 or 40 should certainly get a yearly glaucoma test. It also can't detect a narrowing visual field, or damage to the retina, any of a dozen other things your ophthalmologist or optometrist will check.I suspect the technology used in this device will eventually be part of an accurate, fully automated eye check system that will bring down the cost of eye care for everyone, and that's a good thing. But by buying this now, all you're really doing is buying an amusing toy and helping finance someone's experiments. You can get a full eye exam at Costco and elsewhere for not that much more than this toy costs, and i think that's a better way to spend your money.Update:I received a long and thoughtful email from a John Serri at EyeQue who argued that a quarter diopter is well within the acceptable accuracy for an optometric exam, and as I don't have data that says otherwise, I'll grant him that point. He didn't address my points about intraocular pressure tests for glaucoma- very important if you're over 35- field of vision tests, or the various retinopathies that opthomologosts and optometrists check for in an exam. For that reason I'm standing by my statements that while this is a clever and impressive technology, it's no substitute for a proper eye exam. My local Costco does them for $60 and you don't have to be a member. I'm sure similar deals can be found elsewhere.(In case you're wondering, I am not an optic professional, and I have no family or business connections to anyone who is.)

Hice el examen varías veces para obtener mi graduación y cada vez me daba un resultado diferente que no tenía nada que ver con la correcta. No se si no lo supe usar pero caí en cuenta que la vista no es algo para estar experimentando. Hay que ir con los profesionales. ;)

Es algo complicado no es real la prescripción