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M**E
Needs a LOT of work.
While I was excited with the thoughts of a "no fee" GPS collar, I'm still paying a fee for my other collar simply because Nuzzle isn't up to par. I would like to think that a couple of upgrades will fix these issues, but I can't put my dogs life in jeopardy on a collar that doesn't work. The battery doesn't even last 8 hours and the constant false breach notifications are beyond aggravating especially when no one is home. My dog is deaf and has a heart problem, it is extra imperative we know the moment he walks off of our property. The fact that you aren't able to adjust the home zone is also a problem. I have 25 feet in my front yard, yet 150 feet in my back yard. I need this adjusted so I know when he leaves the area. I do have a securely fenced in yard and a gated front porch, but mistakes can and do happen. I hope they can live up to the standards they have set for themselves, because as of right now, they are failing miserably. We will continue using our Whistle GPS and pay the monthly fee.*update 3/4/17* Nuzzle sent us a an email asking us to review and rate their collar. I posted the same review here as I did on their page. It appears the only reviews being shown are 4&5 star reviews, which leads me to believe those are either false reviews or they are filtering reviews.*update* 3/16/17 There was another updatento the firmware on the collar as well as the app itself. I have yet to notice a difference and am relying on my Whistle tracker.
A**L
Photo: nowhere near our house
I finally received the collar today (18 May 2017) after ordering on 22 April 2016. Contrary to some reviews, they did keep me up to date on the constant delays in shipping, but now that I have it, boy, do I wish I had gone with a different company, even one with monthly fees. First impressions out of the box: the collar is bulky and the buckle is heavy. The small would have been too small according to the site, but the large just looks ridiculous on my 35 pound dog. Here is an idea, make a size in between! Maybe call it a medium? Genius! Next. My boy rolled around on the floor as he does after all walks and the tracker popped off. What the?!! I am supposed to trust this product to keep my family member safe and it pops off, just like that?? That reason alone is enough to go with another company, it is so unacceptable that I feel my blood pressure rising. Next, on the app there hasn't been activity for the past hour and a half, before that apparently he was out exploring for thirty minutes when he was actually laying by my side. I will be trying to return.Edit: I just looked at the reviews on their site and you guys are right, only four and five star reviews! Hilarious. They think we are so dumb that we will somehow not notice that they are filtering their reviews? Thank you Amazon for allowing us to be honest here.
K**I
Within one week we have already abandoned using the Nuzzle ...
Within one week we have already abandoned using the Nuzzle and have upgraded to the Whistle. The Nuzzle battery won't even last a full day and regularly falls out of the collar during mild activity. The activity tracking is not accurate; it says my dog is resting when he is playing and it says he is playing while he is asleep on the couch. We really didn't get what we paid for with the Nuzzle. I would rather pay the monthly fee and actually get a product that works.
Z**5
Beautiful high quality design, almost useless function.
We pre-ordered this in purple and we're delighted when we initially received it. A beautifully designed tracker and collar, it looks to be of excellent quality. Sadly, function is an entirely different matter. Battery life ranges from 4-6 hours. Tracking only works on occasion. There are no audible notifications if pet leaves the boundary, only a banner alert from the app. That means if your pet does leave: 1) you hope your looking at your phone at that exact moment 2) that your battery has just been charged and 3) that you have adequate reception. Just about every test scenario we ran failed in one way or another. Gps locating did seem quite accurate to give it credit. Company hasn't respond to inquiries or complaints nor is there any support in app. Give this one a miss until the substantial kinks are worked out. We had to go back to Whistle for our pet tracking needs.Update 3/21: one tracker now fell off and unable to locate it. Sent a review (via email invite) to Nuzzle but only a few 4/5 star reviews are displayed, none that discuss the pertinent issues. Recent update didn't seem to address any known issues.
M**W
NO MONTHLY FEE COLLAR - WORKS GREAT AFTER LATEST FIRMWARE UPDATE SPRING 2018
I purchased this collar because of the NO MONTHLY FEES. The first year of no fee service will justify the higher price of this collar. In early 2018, the collar would work sometimes, and sometimes not. After the latest firmware update, the collar as become VERY RELIABLE. The tracking is accurate, and spot on. Battery life is also improved to over 12 hours on the highest update rate. The one thing I would like to see is for Nuzzle to offer a larger capacity battery, 12 hours is still pretty short even with 2 batteries.
T**S
IT doesn't work, and customer support won't even entertain it's defective
I don't normally write bad reviews. But when the life of a dog is at stake I have to. I purchased this product and it doesn't work. THere is a 3-4 minute delay on the notifications when my dog leaves the bases station, and Nuzzle support basically doesn't believe me.They are telling me the notifications are generating immediately. I guess from their office they can tell that? instead of me sitting on my deck and watching my husband take the dog for a walk and wait for the alert?When my dog leaves the geo fence, when it finally registers, then location tracker is also off by an acre. and ACRE, ??? That's not exactly helpful to find a lost dog. When I ask about that they always ignore that question and always revert to "you need to check your phone" or some other canned answer.Unfortunately I can't return it for a refund because it's now "used". As much as it sucks to not be out the $$ it's better than being out a dog. I'm looking for another solution.Tried to put a review on their site but they block any reviews that are less than 4 - 5 stars. Protect yourself and your dog, find another solution.
D**N
Company is out of business
Do not purchase. I had one for a couple years, and it had a lot of bugs. I just received an email from the company saying that they folded and the collar will no longer work!! It might have been so-so before; now it's garbage.
Trustpilot
3 weeks ago
2 weeks ago