How, exactly, do you clean the pump? Ours has stopped working after only 6 months.

1. Unplug the fountain. 2. Remove outside bowl cover. 3. Gently lift the pump out of the lower bowl. Suction cups on the bottom of the Pump will hold it in place. A small amount of force may be necessary. 4. Remove Filter box from pump. 5. Once the Pump is out of the fountain, with your thumb and forefinger, gently squeeze on either side of the intake plate, and pull off. It may be necessary to insert a fingernail into the seam of the inlet plate to pry if off. 6. Next you will need to remove the Stator by placing your finger nail under the small lip located on the narrow side of tear drop shaped stator and pull out. 7. Once the Stator is removed you can also remove the impeller (3-white-bladed propeller) which is held in place magnetically. To remove the impeller, use a fingernail (or slide the rounded end of a paperclip) to get under the blade and lift it out. 8. Once the Pump is disassembled you can clean the parts with warm soapy water. Use a cotton swab to get into the Pump cavity and remove any build-up. For added disinfection and hard water removal, clean the Pump with white vinegar. 9. Rinse well 10. Once the parts are clean you can reassemble the Pump for use. Make sure to replace the impeller (spin it a few times with your finger in either direction), Stator and then cover plate.

This says 5 inches x 5 inches? is that correct? it doesn't look that big, and shouldn't be for the drinkwell 360 pet fountain.

If this is the same pump as is provided by Pioneer Pet with all of its fountains, or if it is fully exchangable with it, then this pump is (or should have the same specs as) the SKYISH TP-180LV, a 12V 60Hz 2W, which has a Head lift of 0-50cm claimed on its label. That pump body has been reported here by others to measure 1-3/4" x 1-7/8" x 1-1/4". It is used in all the current Pioneer Pets fountains and is easily available from Pioneer Pets' website at http://www.pioneerpet.com/product/3026a-12v-pump-transformer-for-ceramic-and-ss-fountains/.

what voltage is the pump and or how many amps does it draw?

The pump is 12 volts and it comes with a 120 volt power source that draws 2 watts, not amps. Two watts is about 1/20 of an amp. It draws less current than a night light.

will this pump fit the big max stainless steel fountain?

Of great importance is the pump model's size -- IF this is the same pump as that provided by Pioneer Pet, the SKYISH TP-180LV, then it has a 12V 60Hz 2W, with a Head lift of 0-50cm. Its pump body has been reported by others here to measure 1-3/4" x 1-7/8" x 1-1/4". This pump is reportedly used in ALL the current Pioneer Pet fountains; it would be best to compare those dimensions to what you need for the Big Max.

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Pioneer Pet Pump Replacement for Smartcat Fountains

Pioneer Pet Pump Replacement for Smartcat Fountains

Product ID: 388704647

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Details

Brand
Pioneer Pet
Colour
Black
Material
Pet
Item Weight
227 g
Voltage
12 Volts
Global Trade Identification Number

Description

Specifications

Brand	Pioneer Pet
Colour	Black
Material	Pet
Item Weight	227 g
Voltage	12 Volts
Global Trade Identification Number	00898142002866
Manufacturer	rotary
UPC	898142002866
Country of Origin	USA
Item model number	3026
Product Dimensions	12.7 x 12.7 x 12.7 cm; 226.8 g
ASIN	B00HNGZGJY

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