How do we contact the company regarding the two year warranty? I bought 4 sets last year and there is a defect in 3 of 4 sets.

I contacted Coollife through the Amazon website but they referred me back to Amazon.

I just received my 3 piece luggage set and I can't open the lock. I tried 000 and that doesn't work. I'm leaving next week and need this to open!

Dear Customer, This is Mia from COOLIFE customer support center, I’m very to glad to answer your question. About the lock can't be opened you mentioned, we guess that the lock code might be revised during production process, you can try follow the instructions below to find your previous password: 1, carefully observed below digital turntable lock, use the flashlight, rotating disk password, you will see a small hole (very small) 2, Make three holes pointing at one direction (the direction as shown), at this time record these three figures. 3, the three figures minus 2 (or 3), the result is the password you previously set. For example, when I go to the 259, the holes are facing the same direction as shown, while every number of 259 minus 2, that is 037 and 037 is the password you set before. Please refer to the picture in attachment. Now you have finished resetting the lock. Please remember your new password by heart. All coolife luggage has two year warranty, please rest assured to make a purchase.Any other question, please feel free to contact us, our support team will reply in 24 hours(except weekends), you can also contact us via your amazon account, once email received, you will have our full attention. Have a nice day! Cooolife Company

I can not open the lock? How can I open it? Thanks

1. Put the combination to 0,0,0 2. Press the Reset Button, which is next to the zipper silver tip on the right, it’s super small so use a flashlight and you’ll see it. You can use the tip of your earring. You’ll here a click. 3. Set it to your personalized Combination. 4. Then click the big button on the right side. 5. It’s set ! 6. Remember you have to type in your Combo to Open and Close every time. And remember, after, put the numbers back to 0,0,0 so nobody knows your combo.

What are the wheels made of? Are they plastic or like inline skate rubber?

the are made of abs which is one of plastic,it is harder than inline skate rubber so it can provide a good experience

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Reviews

E**A

Good quality product

A strong build product. Will last for a while and it’s worth every penny

12.01.2025

J**H

Can't beat the value

For the price and quality... can't beat this and I travel weekly on flights. Its light and quite frankly as good as bags 10x the cost.

30.06.2024

K**K

Good Quality

Very durable and strong

5.10.2024

#**7

My Favourite Carry On Suitcase

Looks Durable and Feels Premium

30.11.2025

R**O

i liked this product, becouse of durability and easy to handle.

i bough one white color COOLIFE Suitcase Trolley 3 set, look like off white color and i liked that color, and the design also easy to handle in travel. i so happy with this product, the amazon delivery team also communicate before to reach out my place, and packing of the item also very good.

13.10.2023

N**I

Quility lagugge

Good quility, light weight, exact what am looking for very hard easy to move around....wow and the offer was great... thanks Amazon. I have never anything in Amazon and regret it Amazon products is excellent

12.09.2023

A**S

Don't fall for the review

The zipper opened during our second flight trip. Luckily nothing was lost.

12.02.2025

D**A

Quality

The quality is amazing 👏 🤩, come as its in the picture

28.05.2024

A**D

Bought from an amazon seller and the bag I received is a bad quality copy that doesn't worth the price paid. Don't buy and spare yourself any due frustration

5.12.2025

S**N

Bought this for an overseas trip. Survived two weeks of rolling, bumping and banging. Came back in one piece. Very happy with it. And it’s bright yellow. Easy to see on the carousel.

13.08.2025

B**N

Exactly what we wanted, look nice a spacious and solid.

4.03.2025

H**D

منتج ردئ غير ماهو موضح بالوصف وبائع غير امين لا ارشح التعامل معه مرة اخرى

7.12.2025

R**M

اتي لي منتج مختلف

10.12.2025

ASIN	B07T53X2VL
Best Sellers Rank	#231 in Fashion ( See Top 100 in Fashion ) #2 in Suitcases
Department	unisex-adult
Item model number	yd13
Manufacturer	COOLIFE
Product Dimensions	53 x 30 x 77 cm; 10.98 kg

COOLIFE Luggage Sets of 3 Carry on Hand Travel Bag ABS Lightweight Hard Shell 20 24 28 Inch Suitcase Set with TSA Lock and Durable 4 Spinner Wheels (Yellow, 3-Piece Sets)

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