Giraffe Tools Hose Reel 1/2‘’ 78 ft, Heavy Duty Retractable Garden Hose Reel with Any Length Lock, Slow Return System, Wall Mounted and 180 Deg Swivel Bracket

We had been looking for a retractable hose with the swivel capability and wanted one that would be easy to install. This one is it! Quick installation, well built and it even locks the hose in place where I want. With an intentional pull the hose rolls back in and retracts into the case. We had an issue with one of the devices (we bought 2) and the customer service resolution was top notch. I highly recommend this Giraffe retractable hose

Great Product ! Easy to install ! Retracts nice and smooth.

I love having a retractable hose! It makes watering plants so easy and convenient. Neighbors have commented that they now want to get one because you don't have to mess with winding up a hose manually or dealing with kinks or twists in the hose coil.My husband mounted this to a sturdy 4x4 post on our front porch. He created an extra sturdy mount because we had to place the bolts through a plastic post cover (see photo). After using it for about 1 month now (maybe 2) the top of the mounting bracket seems to have started to bend, almost like it is going to slip out. The bottom mount has a screw to hold it in place, but the top one doesn't as you can see in the photo. We might have to find a way to add this, but then I'm not sure how we would unmount it for the winter months??Also, the retractor feature is starting to catch. The hose gets stuck and doesn't always retract or release completely. Maybe would be more durable if the parts were made of something other than plastic.

We left this item in the box for several months after receiving it. When I finally did open it, to discover it was broken, but already outside of the Amazon return window, I reached out to the company directly. They were very prompt and courteous when getting the necessary details, and took care of our issue. The hose itself has been great and makes projects much easier.

Felt compelled to leave this review, it’s incredible, the idea and everything, and the materials are incredible, except for the hinge. I can see this thing melting away or warping within the first couple of months if the sun‘s on it, otherwise an incredible machine, I’ve already figured out a way to put a metallic dowel through it, basically a through bolt, it still doesn’t address the fact that the whole mounting part is plastic, but I get it, I wasn’t expecting anything else, I’m just letting everybody know, this thing is quality and it works really well, besides the hinge might need a dressing in your case

Awesome retractable yard hose. Arrived quickly and I got a great price because I waited for a deal. Installation took a little bit of planning.

I bought it last summer and used it for a few weeks. This weekend, I turned it back on, but it was leaking everywhere. Then I opened it up to see what was going on. And voilà ! Same problem as other customers: the hose connector is broken.Very good concept, but the design needs improvement.

1 1/2 yrs in and it stops retracting. It was wonderful while it worked, a very handle tool in the garden, but started having retraction issues after the first summer of use. We babied it, being careful to retract it smoothly and then one day it completely gave out after two summer seasons of garden use. For the price it was probably worth the two seasons I got from it, but seems like such a waste to throw the entire thing away when it’s probably one small broken part inside the unit.UPDATE: contacted product support. Best costumer service I’ve ever had. They had me send a short video of the problem and without further questions, sent me a brand new unit within just a week! I would give five stars for costumer service if I could.