WL Lenk Wall CM125W Woodworker's Branding Iron

I order this Branding iron from Amazon because of the great price. The manufacture has been in business a long time. I did call thier customer service before I ordered this branding iron to make sure I understood the time frame it would take to get the personal name plate done.I received this tool from Amazon early. with in three days. Very Happy about that. Sent the document requesting the name plate in to Wall Lenk. In 6 days I had it back ready to go. It is perfect. I have always wanted a high quality branding iron for years. Most are to much money...

Update: The head arrived in a little over a week.. well, not exactly. I received the cushioned mailer that contained the head inside of a clear plastic bag from the USPS that said "Received Damaged". The cushioned mailer was torn, and no head!I called the post office and they said I would have to go to the sorting facility during business hours, talk to a supervisor, and fill out a form and she said they may get back in touch with you... Wow, really?This is where it gets good - I called the company that machines the heads, told them my story. We laughed a bit at the USPS, and then she just said: "no worries, we'll get another head out to you." She verified my information and the verbage I wanted on the head. That was it - done, problem solved! The Wall Lenk Corporation gets my vote - best customer service experience I've ever had.-------------------------------------------------The iron arrived quickly and was packed well. Upon opening the package, I finally knew what the options were for the branding head, something that should be in the description...For the price, you get text only, two lines, all capital letters, 3/16" height characters, 20 characters/spaces per line max.They offer four different options on the sheet you fill out and send in to have your branding head custom made:1. HANDCRAFTED BY "YOUR NAME"2. MADE BY "YOUR NAME"3. PROPERTY OF "YOUR NAME"4. ANY MESSAGE - 20 characters/spaces max ANY MESSAGE - 20 characters/spaces maxThey also list a customer service number in case you would like a logo, your signature, etc... Of course, at extra cost.The iron looks to be well made and heats up quickly. My only want would be for the iron to have watt or heat settings for different materials.

Great product from a company that is very attentive and responsive to the customer. Thanks!

Exactly what my husband needed to personalize his projects. The company provided exceptional customer service by acknowledging my request to rush the personalized plate back to me for a Christmas gift. Through an email they apologized that it may not get here in time. They said they had so many orders ahead of mine to fill that they couldn't rush it. I even offered to pay extra for expedited shipping. I was so pleasantly surprised when I received it back within 5 days and was able to give it at Christmas and my husband was able to use it on two things he had already made for gifts. That was great service and I didn't have to pay anything extra for they to ship it back so quickly.

I just ordered this product and thought I might get a jump on the lead time by calling Wall Lenk directly. Other reviews were very positive about their service. WL Lenk would not budge off their "out dated" process. I will have to wait for the product to arrive at my address. Then I will have to complete a paper form. Then mail it via the US postal service. WL Lenk will not fax me a form. They will not accept a fax'd form back. They will not accept an email.Update 1.5 weeks later: Still waiting for the attachment with absolutely no visibility to when it will arrive... amazing with today's technology!!!Update 2+ weeks later: Still waiting for the attachment. Will not buy another WL Lenk product.Update: Had to make a phone call to find out status. Was advised that it will ship in another week. That will make 3+ weeks if true. Horrible, avoidable process.Update: Got it finally... heres the kicker, it's bowed so that when pressed straight down, only the middle letters brand the wood. I'm trying to bend it back straight to avoid another call to WL Lenk and another waiting period.