Question 1

Did you have mold growing on lid?

Accepted Answer

Yes i do. It needs to be cleaned a minimum of once a week. Standing water has that problem

Question 2

How well does this work with hard water? I expect to need to replace the filter more often but does it make the water taste better?

Accepted Answer

We have well water , which is full of lime & harder water . Before buying this my daughter brought the brita which we had to change the filter like every week due to hardness of water & lime ,calcium .So we gave up , then all my small appliances started getting greener or stop working even when I scrubbed what could be washed , I was going threw lime away like crazy I had to use lime away every week and for the coffee pot the descaling light would come on every week . So I seen this & thought wow natural filters . This is /was our last hope & once I got it I set it up as instructed and have not notice any more green/lime in ice tea maker & as for the coffee maker the descaler light has not come on since as for the taste awesome crisp tasting water like you were drinking right out of a natural stream. We keep it filled all the time which you have to keep the filter wet at all times once it is placed in the container , I take out once weekly to wash the unit while keeping the filter in a bowl of water than replace filter & fill full & place in fridge the only down fall we found was the amount of room it takes up in the fridge  but so very well worth it .

Question 3

How tall is this? Will it fit on a fridge shelf that is 9.75 inches tall?

Accepted Answer

Dear Customer,
Thanks for your interest in our Waterdrop 20-Cup Water Filter Dispenser. 
The size of this dispenser is 13.2 x 9.8 x 9.8 inches. Sorry, it is not fit your fridge.
If you need further assistance, please feel free to contact us via email: service@ecolifefilter.com or phone call: 1-888-352-3558 (8:00 AM - 5:00 PM PST, Mon - Fri). We will surely offer you satisfactory solutions.

Best Regards
Mia Lauren
Customer Service Rep

Question 4

I just received the unit. Is it normal for the water filtering down to a trickle in one hole after 3 gallons of water?

Accepted Answer

Hi,
Thanks for your interest in our product.

Please note that before using the filter cartridge, it is important to soak and rinse it thoroughly for approximately 5 minutes. After that, shake the filter cartridge in water for 1-2 minutes before using it. If you have any further questions, please feel free to contact our customer service for assistance.

If you have any other questions, please feel free to contact us.

Enjoy the rest of your day!

Kind Regards
Mia Lauren　
Customer Service Rep

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Waterdrop 200-Gallon Long-Life 40-Cup Large Water Filter Dispenser with 1 Filter, Healthy Gift for Home and Office, 5X Times Lifetime, Reduces Chlorine, PFOA/PFOS and More, BPA Free, Turquoise

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