ITIL(R) V3 - A Pocket Guide

Un très bon petit livre pour aider sur ITIL v3

Great pocket guide... lost mine and ordered another.

This pocket guide is a great way to study for the exam. I studied for two weeks using the pocket guide and the ITIL V3 Exam Prep and passed. Would recommend to anyone who doesnt want to sit in a long 2 day class and still have to study afterwards.

Eine gute, auf den Punkte gebrachte Summary der ITIL v3 Inhalte. ACHTUNG! Das Buch eignet sich zum Nachschlagen sofern man ITIL verstanden hat (Lifecycle, Service Mgmt. vs. System Mgmt.). Wenn nicht, sollte man zur Basis-Literatur greifen bzw. zumindest (!) ein Foundation-Training besuchen.4 Sterne weil der "rote Faden" fehlt, sonst 5!

I heartily recommend this book. I bought it as an IT professional in Application Support who needs to work closely with an ITIL Service Management area and wanted to get an understanding of their approach. This little book it packed with information that is clearly laid out and easily accessed. It explains terms concepts concisely and with clarity.The book page size is A6 so the font is necessarily small but the clarity of the lay out helps. The size of the book is a real plus as it genuinely fits in your pocket if you need a ready reference on the move.The one thing it doesn't contain is any pointers as to the difference between ITIL V2 and ITIL V3 which may be a consideration to some buyers but did not affect me.Excellent value for money and a genuinely useful book.