Watershed Innovations HydraPump Smart - Submersible Water Pump - Smart Pump - Portable Electric Pump - HydraDetect Technology for Automatic Operation

After reporting that the automatic on feature was not working, a replacement pump was sent immediately. When the replacement had the same problem, a representative from the company worked with me to try and solve the situation. After many emails trying to consider the various possibilities, a solution was found.As it turned out there was not a problem with the pump but with the water I needed to move. I was collecting pure rainwater and it was not conductive enough to trigger the on switch as the level rose. A slight adjustment to the pump was needed and it has been working just fine ever since. Many thanks to the staff at Watershed Innovations Co. I can certainly recommend this company's customer service.

On first use,the pump worked fairly well but kept turning on because of the water from the hose kept draining back into the sump pit. I bought a valve to prevent that from happening and it seemed to work. I left the pump in the pit after the water was removed but did not leave it plugged in. The next time I tried to use it,it would not turn back on.

The description is strange. They say it automatically turns on at 1/3”. They also say it automatically turns off at 1/3”. This cannot be true, and, indeed, it is not. I’m happy to say that it pumps down to much less than 1/3” - in my case, at least.I noticed that it was frequently cycling because water was flowing back into the pump when it turned off. Thought it had a check valve. The documentation is all over the place. From the manufacturer - both online and in the sketchy manual, it seems to NOT have a check valve. However, the Amazon description says it does. I found a rubber thing among the hose adapters that seemed like a potential check valve-ish thing. However, there was no info anywhere about how to use it. After much puzzling, I found that there is an included black plastic piece that isn’t a hose adapter - it’s a check valve body. Insert the rubber thing into it, and you have a working check valve. Now the pump is operating beautifully!

This was the only automatic water pump that I could find that was able to remove water at 1/3", most other pumps would not turn on until the water level rose to 2" which was too much for a large area!Con: The power cord was shorter than other competing products for this type of device, it was not possible to use an extension cord because the join would be under water! If the power cord was long enough, this would be a 5-star rating.

Pump works great.

This pump works incredibly well, turns on and off automatically every time. I have it set up in a basin that catches drain water from a commercial dish washer and ejects it to a higher drain across the room. We don't use the dish washer all the time and didn't want a drain pipe across the floor as a tripping hazard. Had one little question and a American based, customer service rep resolved all my issues same day. It's rare to find that level of customer service these day. Thank You (customer for life)

Another Chinese junk! I would 5 Negative stars for this piece of crap if I could. Right out of the box this pump is NOT working. There is NO automatic switch on, EVER, after the very first time. If you intend like me top protect your shop, basement or home from flooding you will be screwed. It will flood - guaranteed, as this pump is not even power up with a 1-1/4 in high water level, which is already 1.6 times higher than the full mouth advertised 3/8”! After spending hours of getting it somehow to work it goes back in the box and being returned. Will give this product a second chance in case I go a bad lemon and would update the rating in the eventual case the 2nd pump would work. Otherwise another example of today’s reality: U.S. company is just making money but no quality control whatsoever and product from China are known to be 99% junk. What a horrible future.

Bought in 2021 and worked very well since. Today stopped working (of course in middle of a massive storm). Ordered same model again. While product works as advertised I was hoping to get more time out of the unit. Seems like 4 years is too short for this price.