[Hot and Cold] Waterdrop WD-A1 Countertop Reverse Osmosis System, NSF/ANSI 58 Standard, Bottleless Water Cooler, 6 Temperature Settings Hot Cold & Room Water Dispenser, 2:1 Pure to Drain

My family and I have been using this countertop RO system for well over a year and a half. It had been reliable and simple to use with regular cartridge changes. Then out of the blue the machine started to make whirring sounds and then one day began leaking water from underneath the unit. I was saddened as the machine is a pricey, premium product and the warranty already elapsed.I contacted customer support to see what repair options were available. After sharing more details about the issue along with a video, they offered me a replacement for a nominal service fee! Wow, blown away. The new unit arrived and I received a shipping label to send back the old unit. Within a week my family and I were back to enjoying pure water.Thank you Waterdrop (shout out to Robbie Li) for your excellence in customer service.

Very few products stand the one-year use test as this one. Many reasons to buy it:1. Water: The water tastes great, the hot water makes a great tea, and the cold water is refreshing. The water in South California has lots of chloramine, which tastes weird. With this filter, the water tastes like spring water.2. Quality: The filter is sturdy and easy to assemble and use. Flushing takes a little while, but it is easy. Replacing the filters is straightforward.3. Customer Service: Customer service is the best part of buying this product. I wanted another plastic tank to make it easier to refill my tank in the morning. However, they do not have it on the website for purchase since it is not consumable, like filters. Robbie Li sent me a new plastic tank for free, with just a simple email to their customer service. He was invaluable throughout getting it replaced, even though my warranty had already expired.I definitely recommend this product.

i’ve really enjoyed this filter by water drop. It does the job though it has some weird user experience interface problems overall, it gets the water that I want at the quality that I want. However, the carbon filter has run out after about a year of use. And there are no replacements available online and they are sold out on the water drop site. It appears that they do not support having, for owning this sustainably for more than a year. Which might mean that I have to buy an entirely new filter system, which makes this a bit moot of a product.

The system performed as expected, it is plug and play, very easy to setup and get it running, no need for plumbing. You can place it anywhere with an outlet. It provides hot and cold water, which is exactly what we were looking for. It also offers water in multiple temperatures, a big plus. Water tastes good, the family likes it. The system is good quality, sleek looking, nice touch screen interface. Pretty easy and intuitive UI with a brief reading to learn the icons and controls.Now a few areas that we wish could be better. The water dispenses rather slower than expected. It is a limitation for a tankless RO system, but still, wish we didn't have to stand in front of it waiting for a 8oz cup of water. Since it is a non-plumbed system, you do have to refill the source water and dump the waste water. If you consume a lot of water, you may need to refill it often. But refilling is very easy with the built-in handle to take the whole tank to refill. It does make some noises from time to time, kinda like the refrigerator noise. But since we put this unit in the kitchen, not in the bedroom, the noise did not bother us.Overall, even with the limitations mentioned above, the pros outweighs the cons. It offers us RO filtered water and instant temperature on demand water, at a location where plumbing is not possible.

I tried a few other countertop systems when we were getting our kitchen redone and they were all pretty Meh! WE tried out the Waterdrop and it really was the best of the best, Hot water , cold water and no need for a water hookup. Super easy, this is such a good system that even after we completed our kitchen remodel we are still using the WD-A1 to this day. We are REALLY happy with this unit, top notch by far!!