EF ECOFLOW10.8kWh Portable Power Station: DELTA Pro with 2 Extra Battery, 120V Lifepo4 Battery Backup with Expandable Capacity, Solar Generator for Home Use, Power Outage, Camping, RV, Emergencies

I would like to start out with the app which crosses over into the feature set. I'm an Android user and I find that most companies will focus more efforts on their iOS app; Android being "the red headed step child". That is NOT the case with Ecoflow. I can't speak to the iOS app, but their Android app is absolutely top notch. I would go so far as to say it's in the top 5 apps, as far as user experience goes, that I've ever used.Getting the device connected to WiFi, upgrading the firmware, and getting it set up is extremely intuitive, never had any issues or errors which are typical with other devices (not just power generators, but all devices that connect to WiFi). The intelligence to include a lower charge shut off and an upper charge shutoff tells me that they really considered the lifecycle of your investment. Additionally, you can limit the amount of wattage the devices charge at for their various charging methods, that's just going above and beyond in my opinion. You don't have to worry about tripping any breakers or anything like that.As far as hardware goes, they're pretty solid devices. From the rugged exterior and cables down to the quality of the LCD screen it's all very well built. I LOVE that they had the forethought to include the collabsable handle and wheels because these suckers are HEAVY. On that note, I wish they put hand holds in the box that they come in. Carrying something that heavy and awkwardly sized to get it in the house and unboxed is a bit of a pain. I aggravated a knee injury in the process; although I'm partly to blame for that one. Simple perforations in the sides of the box for the hand holds like many other manufacturers of large gear would go a long way.I'll close with their customer service. I happened to catch this on a bundle + a deal that included a grounding module. Apparently, during checkout with Amazon, there was a checkbox that I didn't check to opt in to this deal. When I contacted customer service, they pointed this out, but still asked me for my shipping address and sent me the grounding unit at no cost to me! Additionally, I've been contacted by them since receiving the bundle to make sure that I was all set and addressed the single question I had. I really ask that anyone reading this part goes back to the beginning of this paragraph and reads it again. When is the last time you got what you would consider even "adequate" customer service? When was the last time you got "good" or even "excellent" customer service? This is one of the best customer service experiences I've ever had if not THE best. I want to emphasize that they weren't annoying about it either. I simply had a voicemail one day from them stating that they were just checking in to see if everything was working OK and if I had any questions to give them a call back. A single voicemail. No emails, no multiple phone calls, just a voicemail. Point is, I wasn't being harassed. They just wanted to make sure that I was set with my investment.Delta Pro 9/10EcoFlow App 10/10EcoFlow Company 11/10I'm docking the Delta Pro a point for 2 reasons (and this really applies to the extended batteries as well). One being they could've put a little more thought into the cumbersome nature of moving the box around, simple perforated hand holds in the outer carboard box would've rectified this. Also to that point, it would be nice to have a less conspicuous box. Anyone within viewing range could've easily looked up what EcoFlow offers and known these boxes were worth stealing. The second reason I dock a point is that I'd like included is some dust & water resistant covers for USB and AC outlets. To charge the device, there's a door that flips up (not spring loaded) so that's at least a little protected. These are going to be in my basement and there's going to be dust. I know they offer a pretty expensive cover for this reason but some removable rubber plugs I think is minimum as the cost of them justifies a little more forethought for protection of the power outputs.I have already recommended them to anyone I've talked with looking for a power station, generator, or reliable battery backup for important electronics. Just this past week a tornado went through our neighborhood and someone was looking for backup suggestions because their sump pump went out and their basement flooded. I recommended the Delta 2 (the Delta Pro is a bit overkill for a sump pump).

Perfect delivery.Perfect condition.Easily hooked into the Pro's within one minute.Let it charge and then go back into the app and do the update.I got the 2 Pros and 2 Smart batteries.I asked for a refund from EcoFlow for the manual Transfer Switch and upgraded to the Smart Wall Mount that instantly turns on 10 other selected breakers . With this Smart Wall Mount Transfer unit, it was best choice I made for Solar. Believe me, I studied all these YouTubers for over 18 months. Ecoflow is great to work with too.I set all 4 units in my home office. They are very quiet.Take this Marine's word, ditch the solar sales folks. Unbox and place on a wall opposite the outside power panel. Easy install.Solar or grid. I do keep my charge watts at only 400. That's a tiny switch on the back of the Pro'sEcoflow has videos on step by step too.For me, the Pros and Smart Batteries worked.Some day I hope to get 2 more Smart Batteries SO...I gotta start saving again.Semper Fi

My Delta Pro +extra battery wears several hats. Though I originally purchased this item to provide power to my RV while dry camping, I discovered that I could also connect this unit to the manual transfer switch I had already installed on my house to supply emergency power for my house for a few hours instead of using my gas generator. I prefer this method to using the gas generator because it is quieter and quicker and easier to start up and get going. So far, I have yet to have a power outage last longer than the capacity of my Delta Pro +extra battery but I am prepared just in case.In addition to this, I have four 400W solar panels connected full time to my Delta Pro to help keep down my energy costs. Connected to my manual transfer switch, I was able to do this without going through the expense of hiring an electrician to install a grid tie inverter. Instead, through the manual transfer switch, I am able to supplement my home electrical with approximately 7kw per day which saves me about $50-$60 per month on my electric bill. Not huge but not bad for using something I already owned that would be otherwise be sitting in a box between camping trips or power outages. Also, the Ecoflow app allows me to set up a "backup reserve" which enables me to utilize every single watt of solar power generated while not allowing my battery to be depleted beyond a certain level in case it is needed in an emergency. Absolutely brilliant!BTW, I found the 400w solar panels for about $180 each so that cost will be made up in just a matter of months instead of years with a full install. Overall, I am very happy with the flexibility and usability of the Delta Pro system.My only gripe is the incompatibility with other items in the Ecoflow lineup and the short proprietary cable necessary to connect the extra battery to the Delta Pro. Come on guys! If you can't come up with a non-proprietary solution, at least provide a longer cable that connects at a 90 degree angle so it doesn't take up so much room in the back. I'd even pay extra for it if it were available as an accessory.Other than that, this is a solid unit that I hope will provide years of faithful service.