Kenmore 600 Series Pet Friendly Lightweight Bagged Canister Vacuum with Pet PowerMate, Pop-N-Go Brush, 2 Motors, HEPA Filter, Aluminum Telescoping Wand, Retractable Cord and 4 Cleaning Tools, Purple

After years of fighting with bagless vacuums that give up the will to live after one year, I’d had it. You know the type—tiny filters that clog, and a dust cup the size of a teacup. I wanted something with actual lungs. Enter the Kenmore 600 Series.Now, I’ll admit, I spent the first few runs trying to steer it like one of those fancy swivel vacuums. Spoiler alert: it does not swivel. I kept twisting the handle left and right like I was trying steer, but this thing just kept charging ahead in a straight line like a determined toddler. Eventually, I learned—you point it like you mean it, and it obeys.And the features? The height adjustment takes two seconds and actually works. The beater bar is very powerful, and that powered upholstery tool is useful on the stairs and couch. No more tiny filters or weak suction. This one’s in it for the long haul.

The vacuum is OK and has worked very good. The hose is stiff and doesn't seem to be without a twist no matter how I have the hose positioned. The suction is good enough to clean the whole house without problems. The vacuum is a little heavy and seems to have a little more weight than my old Kenmore vacuum. I like the vacuum overall due to being able to repair and replace parts as needed.

So overall I like the vacuum but have only had it for about 3 weeks. Today I decided to try out the pet power-mate attachment. Well, it did not work! I was using it on the couch and didn't realize that the brush wasn't working until it actually kicked in and then the bristles started flying out of the brush head. Then it really stopped working altogether. I contacted Kenmore support and they are sending a replacement part which is on back order. In the meantime hubby took the pet attachment apart to see if he could fix it but the actual roller had broken on one side and is not salvageable.

First let me say I have been a 50 yr supporter of Kennmore products as has been my family. So, when my previous kennmore canister vacuum expired after several years of rugged use (teenagers & dog), it was a no brainer for me to replace with another one of the same type. It arrived swiftly and was gladly received with enthusiasm to get to work. Functioned terrifically....hardwood floors, area carpets, great suction and power for pet hair. Very pleased. But then...after only one months use, the hose detached/seperated from the canister in a way it wasn't designed to. I attempted to reassemble. Plugged it and turned on. Sparks flew like crazy. Scary! Amazon was great about returning it and sending a replacement. Two months later, exact same thing happened to the replacement. My husband attempted to gently reassemble and once again, sparks flew like crazy. Dangerous to say the least!!! Came back to my transaction account on Amazon to see what the next step might be. Apparently Amazon only makes good on one return. After that, I was directed to the manufacturer...Kennmore. At this point, they are not sending a replacement. They are going to send me a new part. However the part is out of stock and on back order. Actually, the part they are sending goes to another model, I was told but it's the same for both models but might be a different color. May be on back order for one month and if not received by then, call them back. In the meantime, my house is full of pet hair from my large Labrador shedding his winter coat. I asked about just having a whole replacement instead but according to what I was told, the whole vacuum is also on back order. I have to wait for the part and if it doesn't come, then they will decide how to handle it next. Really, this is a huge issue for me. I can't give the vacuum itself a good review since both of them broke in the same way. There must be a weakness or defect in the product. I also can't say Kennmore has been good to work with either.4/28/24 I just came back on here to check if there were any follow-up comments by either Amazon or Kenmore as I sometimes see when I read a review that gives a low rating. No comments, but I decided to read some of the other poor reviews while I was on the site. I wish I would have read them first!! I am having the exact same problems....the hose connection, the burning and sparks. I never read the reviews, because as I initally wrote, I have been a Kenmore product user for at least 50 yrs and my family before that even....( washers, dryers, stoves, refrig, freezer - actually have a 43 yr old Kenmore chest freezer in my basement working beautifully, vacuums and probably other things too). So, I figured it was a no brainer, no need to read the reviews. What a mistake.5/30/24So the new hose/part arrived about a week ago, maybe a week and a half. Due to illness I didn't get to try it out right away. Able to get to business today. Surprise, surprise....the new part does NOT work. Looks just like the part that failed. Although the representative did tell me the replacement would not be the one that went to the model I purchased, but one that went to a similar model that used the same hose. Well....apparently not!! At this point, I do not know who to contact anymore. I am now at 6 mos past origional purchase. When/if I finally get through to customer service today, will they say time has expired and I am past warranty date?? So, $348.15 down the drain!?? I will repost an update after today with the results. By now, I should be sent a refund, obviously another new machine will not solve the problem since it seems this model is defective.