Do these sandals run wider than Birkenstocks?

No. I bought a 10M US. The wide part of the White Mountain Helga is more fitted to the foot than the Birkenstocks that I have previously worn.

Why is there a 9 dollar shipping charge?

You should have prime access. If you want I can give you $3 discount.

I normally wear 6.5 should I order size 6 or 7?

I normally wear a 7 1/2 shoe, but I ordered a 7 in this shoe, and it fits me perfectly.

Should you size up if you wear a half size?

I have always gotten my true size and it’s been perfect. I wear an 8 and got an 8!

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.