Lynx L42PSR-2-NG Built-In Natural Gas Grill with Pro Sear Burner and Rotisserie, 42-Inch

This grill is a horrible product. It worked well the first year, but it doesn't last and has many problems. Firstly, the grill grates cracked after a year of use. Lynx gladly replaced them, but I had problems with the replacement as well. In addition, I had to replace the knobs as the writing wears off after a couple of months. Again, Lynx replaced them without complaint while the grill was under warranty. The pro-sear, while hot is really too hot for cooking. It sears and burns, but doesn't cook. There is also a lack of uniformity in the heating of the grill.The biggest issues is in the igniters. The igniters quit working after about a year, and I had to replaced them 4 times in 4 years. The representative at the manufacturer admitted they were trying to improve the quality, but right now they are made in china, and don't seem to last. Also, the thermometer broke twice and was never accurate.I selected Lynx because it got good reviews and looked good on the outside. I wish I stuck with my $500 weber grill.

I purchased the Lynx Professional 42" built-in grill (L42PSR-2) in June 2012 as an install for a covered outdoor grilling area at a new home that we were building. It is has now been a year since that purchase and install, and the grill has gotten a lot of use. The grill is very expensive, but it looks beautiful and performs well, and I expect that it will continue to do so for many years to come. I have found Lynx's customer service to be excellent. I have required one warranty related service call on the grill, and it was a breeze. They had to swap the starter on a main burner and replace the ProSear-2 burner. Both were working fine until I decided to clean the grill by follow the directions in the manual. In the process of doing so, one of the starters jammed and a section of the ProSear burner just stopped working. These proved to only be minor annoyances because Lynx quickly shipped the replacement parts free of charge to my doorstep and arranged for an authorized local repair shop to make sure that I got back up and running.I had to contact customer service again today because the power cord for the rotisserie got a little too close to the grill, melted, and no longer works. Also, some kind of oil or other food residue appears to have found its way into the temperature gauge in the lid of the grill. Lynx is sending me a new rotisserie power cord and temperature gauge free of charge. So, as with anything you use, there will be wear and tear, but Lynx has made it very easy for me to continue to be pleased with my selection. If I were looking to purchase another large built-in grill in this price range, I would definitely consider purchasing another unit from Lynx.