Pacific Image PrimeFilm XE Plus Manual Film Scanner.35mm Film and Negative Scanners. 10000 dpi/48-bit Output. 3.9 Dynamic Range. Support Mac and Windows

I have been using this machine for a few months. This scanner does a decent job scanning 35mm negatives so I think it works well most of the time when scanning 35mm film whole frame. There are two main problems I found. First problem, sometimes the scanning arm that moves back and forth in the machine gets stuck on something inside so I would have to turn the power off and turn it back on to reset it. It sounded like something inside the machine may be stripping like a belt of some sort is trying to move a part but can't. The second problem has to do with half frame scanning. I have had a consistent problem with with scanning half frame images. The CyberViewX5 app simplifies the half frame scanning process by automating two scans back to back. The problem is on the first scan attempt, the majority of the time, it produces a blue hue image as you can see in the picture. The work around is to change the setting on the app from half frame mode to regular 35mm and just scan each frame manually defeating the purpose of the half frame mode. I also saw another oddity. When I turn off magic touch, it still indicates that magic touch is on when it is scanning as shown in the picture. I also found that when I use the Fast scan mode, the blue hue occurs more often but when I use quality scan mode, there is less problems. I am using 5000 dpi on these scans. This machine also have mood swings. Sometimes it work as designed. Other times, when I make a selection on the preview scan to adjust which part of the image is scanned, it ignores my selection and only scans the top half of the image. I have to turn off the machine and reboot my system in order to fix it. Other than that, it seems to be working fine.Update:I upgraded my PC to Windows 11. Now I get errors when launching CyberViewX as shown in the images below. I pulled out an older Mac Book Pro running Monterey (10 years old). I was able to continue using the scanner this way but surprisingly the blue hue still shows up in fast scan. I found that when I lower the color from 16 bit to 8 bit, the blue hue problem goes away but I have to turn off all auto color, auto contrast and everything else. I notice auto contrast may be an issue. I'm still fighting the auto select bug on mac os Monterey as well. It would auto select an area to scan, I would adjust the selection in preview, but when I try to scan, it would revert back to the old selection and ignore my adjustment. Only if the software issue was fixed, this would be a good scanner. I have to find a workaround just to get it to function. Hopefully Pacific Image reads this, studies my evidence, and releases an update that would fix this problem.