Tier1 Whole House Water Softener System 64,000 Grain High Efficiency | Pre-Filled Mineral Tank with 2 Cubic feet of Cation Resin | Home Water Filtration System | Everyday Water Softener

I purchased the 64,000 grain softener for our residence because our water hardness is above 70 grains. Because of the high hardness, I contacted technical support after about 2 weeks to make sure all the setting were correct. The technical support was excellent and instructed me how to setup the unit to perform optimally with the very hard water. The unit is now working properly providing water with less that 1 grain of hardness.The unit is well built and the documentation is good. I assembled the softener and used a plumber to connect the main water lines.

The water softner installed with a few minor problems that I'm sure we're my fault. The water softner immediately solved our rust and mineral problems. Very good quality. CUSTOMER SERVICE was terrific, as good as I have had. If I were looking for a service rep she would be hired on the spot. Super job!!

We have well water that is of excellent quality across the board for iron, sulfur, mercury, bacteria, etc., EXCEPT for hardness where it literally measures off the chart (the test strip color was darker than the top of the scale at 425ppm).This hard water has made our laundry come out feeling "crunchy", caused our soap dispenser door in our dishwasher to repeatedly stick shut (thus not releasing dishwasher detergent), leaves white spots whenever I wash our cars, clogged up our coffee maker, yields pore tasting water for drinking and, of course, clogs up our shower heads and faucets.Now we have good tasting, soft water (somewhere between 0 and 25ppm, if not completely eliminated -- hard to tell with test strips) and we no longer need to regularly spend the extra money on all the water softening laundry and dishwasher products and bottled waters.Some reviewers state the instructions are hard to follow, or that they did not receive instructions on how to use the automated pump. The instructions I received were clearly laid out, with accompanying pictures, that walked me through the process to piece the system together; I had no issues at all. The instructions also included directions for programming the automated pump -- the only issue I had was regarding the initial start up of the system upon plugging it in the first time. The instructions stated I should see a specific code when first plugging it in, but there was no code displayed at all; I figured out I had to go to the menu and scroll down three times to show the code. Other than that, the entire setup process was very easy.The instructions also provided a schematic of how to plumb the softener into your home water supply. My setup was slightly different due to the orientation of the way I had to install the filter, so while the schematic is absolutely accurate you may need to tweak the layout a little bit based on your own system install orientation. I plumbed the system into existing household PVC pipes; PVC is very easy to work with and much simpler and quicker than plumbing into copper pipes. If you are not handy, I do not recommend you plumb the system yourself, but if you are handy, doing the plumbing yourself will save you several hundreds of dollars in labor costs.

After we installed this water softener we had an issue with it working correctly. I called support and in no time they had me up and running perfectly!!!! I had Peter talk me through everything. I highly recommend this product. It’s worth every penny. And their support is the best. Very responsive. You won’t go wrong with this softener.

This system has easy to follow instructions and everything seems high quality. This is totally diy friendly but the instruction book doesn't dive in to explain everything in the control valve and I feel like if I encounter a weird behavior I'll have to contact the manufacturer or try to research what some code means because it's not in the instructions. I wish the brine tank had a bit sturdier plastic. The size is pretty average. It's my first time with a softener and I was surprised by the noise of the system but it may be just air trapped inside because the water was turned off. If not, since it's in my basement I'll have to consider extra sound proofing. It will have to regenerate every infrequently; so most of the time it will be quiet though. The screws for the prefilter are very easy to strip and I had to replace one. They all were slipping as they got tight and I had to be very careful not to strip them too much.

For the first 2500 to 3000 gallons this worked well, it is set to recharge every 1500. Now that it’s been about three months and it does not soften at all, totally from cheap resin beads. No wonder why these things are so inexpensive save your money. This one’s going in the dump.

Nice space saving setup. Really easy to install. Works awesome. Looks great; I recommend this product. Also it arrived sooner than originally stated.

I have installed two of these so far and they work out excellent. The value is really good. Just need to have a little bit of experience to install them.Have not really talked to customer service so can't speak to that but they have worked well.