Question 1

Does this come with warranty? Because on your website it says a year.

Accepted Answer

Hi,

Thank you for your message.

We accept returns within 30 days of receipt. All products are thoroughly inspected and tested before dispatch. Please make sure the returned item must be in original shape/packing and working order.

All the products come with a full one-year warranty against manufacturer defects. It does not include damage caused by misuse, accident, abuse, neglect, or other external causes. Buyers will pay for the postage on the returned item(s), and we will pay for all resend postage costs. If the products defect within 30 days, we will also be responsible for the returning shipping fee.

If there is any inquiry, please feel free to contact us.
Thank you.

Regards,
Ariana
Project E Beauty

Question 2

Can anyone one upload the warnings about product please?

Accepted Answer

Hi,
Thank you for your message and here is the detail.

Warning
• Discontinue use if you encounter any discomfort or skin redness that lasts for more than two hours. You may have sensitivity to light or another condition.
Consult your health care provider.
• Never operate this device it has damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or submerged in water. Return the device to Project E Beauty for examination and repair.
• Do not set or keep the device where it can fall or be pulled into a tub or sink. Keep away from water (including bath and shower). If the device accidentally
falls in water unplug immediately.
• Keep away from flammable aerosol products.
• Do not use other AC Power Supplies or Chargers with your LED mask.
• Turn off immediately, if the mask begins to overheat.

If there is any inquiry, please feel free to contact us.
Thank you.

Regards,
Ariana
Project E Beauty

Question 3

Can you use it two days in a row?

Accepted Answer

Hi Donna,
 
Thank you for your message.
 
The recommended duration for performing the treatment is 10-15 minutes each and 3-4 treatments a week. Reduce to 1-2 treatments a week once the results have shown.
 
Thank you
If there are more inquiries, please do not hesitate to contact us.

Regards,
Ariana
Project E Beauty

Question 4

Does it work around the outside corners of the eyes and temples?  I don’t see any lights in those areas.

Accepted Answer

Hi, thank you for your inquiry. PE021 Skin Rejuvenation Photon Mask consists of 150 number of LED, which can reach all possible skin issues around. Photon light therapy works by using the natural healing properties present in differing wavelengths of light to treat various skin tissue issues. It also generated wavelengths of light from modern semiconductor technology that has more healing energy of light reaching the skin tissue.

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Project E BeautyLightAura LED Face Mask 7 Colors Light Therapy | Anti-Aging Facial Skincare Routine | Skin Tightening | Calm Inflammation | Reduce Wrinkle | Brightens Skin | Collagen Boost

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