Auxoliev Neck Massager with Heat (FSA HSA Approved) Electric Pulse Neck Massager for Pain Relief 9 Modes 50 Levels

3/10/24. The below was my review made a few weeks ago however I have to say the seller reached out to me and was more than responsive. Not only did they send me a new product they also refunded me the money I paid. I no longer have access to that card or the funds because it was a work FSA card which was only valid for use last year but the fact that the seller was willing to go above and beyond to make the issue right is a true testament to their character. Although I have not yet tried the new product, I truly appreciate that they took all the necessary steps to address the issue.***Please note that the seller never asked me to change my review but I think it is only right. Thanks again Auxiolev!!***---------------------------------------------I ordered and paid $62.99 for this product and it was delivered along with other items while I was away on vacation. Unfortunately, I only got an opportunity to open, charge, and try this item. Although my fault for checking so late, I expected the neck massager to work with no issues however this is not the case. The item turns on but will not massage or heat and of course, I am outside the return window. Yay me!! I think it is grossly ridiculous/unfair that a seller would sell a faulty item without recourse. Shame on you Auxiolev. Buyer beware!!!

This never worked for me ! Useless! Total waste of money until in all my neck pain , I forgot that i had it ! No comfort, no heat , no ease of use !! Very dissatisfied!

Heat on mine doesn't work. Fairly cheap quality remote, metal spiral inside for the battery is angled down. Imagine won't last many battery changes. It has 9 modes of pulses, which I liked as I found a couple I like. But, every time I change modes it stops working. I then have to decrease the intensity down to 5 before it will start back up again Each time. If I hadn't bought it to use up FSA money, it would have been returned.

Purchased this because I’m always in my car and my next hurts. This massager is great works well and holds a great charge

If you suffer from neck pain or stiffness especially if you wfh definitely get you one, feels so good and relieves a lot of pressure during work.