HBR Guide to Dealing with Conflict (HBR Guide Series)

In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps even comfortable. Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard Business Review. Gallo covers everything that any reader who has to deal with conflict (all of us!) needs to know and do. She even deftly covers rare situations like how to handle a transaction when your counterpart is suffering from a mental illness. Checklists, tables, charts and brief summaries make Gallo's wise insights even more usable.

This book is amazing and I wish I had found it sooner.

I would get this book if I worked in an office setting or was part of a lot of team projects. If you know that you will be facing a lot of conflict in the workspace, or if you already do, this book gives step by step instruction to deal with it. I valued the method and approach that Amy Gallo has devised for addressing conflict. She instructs the reader to learn how they handle conflict, how their counterpart in the situation handles conflict, how to identify the type of conflict, to prepare for difficult conversations, and how to restore relationships. It is a worthwhile read.

Lectura rápida pero con el material suficiente para aplicar de inmediato en un entorno laboral, comparte varios ejemplos y escenarios.

Everyone can take away something from this reading. If you a professional conflict resolution practitioner you’ll find it a delightful affirmation of the basic techniques you e acquired during your training.

Sometime we forget the basic stuff. A good remember of the steps and action you need to make in order to have a nice work environment.

Love pretty much everything HBR has published!

IF YOU ARE A NICE PERSON, YOU SHOULD READ THIS BOOK BECAUSE THERE ARE LOTS OF MEAN GUYS ESPECIALLY THE CONTRACTORS FROM INDIAN. THIS BOOK HELPS YOU TO DEAL WITH CONFLICT IN A CONSTRUCTIVE WAY. BEING NICE WON'T SOLVE THE CONFLICT WITH MEAN PEOPLE. ARM YOURSELF UP.

No mínimo, o próprio ato da leitura convida à reflexão sobre o conflito e isso já é positivo para quem passou por grandes conflitos. Refletir, preparar-se e evitar agir instintivamente são ideias bastante frequentes no texto. Quanto ao estilo, é bem americano: uma espécie de manual, com passos e casos e indicações de como agir. Praticamente um mapa estratégico sobre o conflito.

Excellent book. Clear advice, easily accessible

Very useful guide And service is faster so could read when I wanted to read

Super

Es una guía muy simple sobre cómo tratar el conflicto en relaciones interpersonales y laborales. Se puede aplicar en el trabajo y, personalmente, al practicarlo pude de-escalar algunas discusiones.