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Q: Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues to unravel. what helps?

if this is a standard size paper towel roll then once you pull out to the piece you want, then you snap from the top down and it should tear off. On the non standard roll then the inside roll can be larger, the snapping motion should still help this to work. I have gone and tested rolls we have here and they are working correctly

Q: What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

The bottom is a pad made of something like rubber foam. It feels kind of like craft foam kids would cut shapes out of but sturdier. If it gets wet, it dries quickly - this happens to me often as my faucet is high, so water splashes out of the sink. It has never been an issue, and I'm quite OCD about the kitchen. If it got wet, you could just dry it off with a paper towel or towel. This is the best paper towel holder I've ever had and I've had it for a few years. It looks really nice and you can easily get a paper towel off with one hand. I highly recommend it!

Q: I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away? Thanks.

I have no smell coming from the rubberized black center, or noticed one when I received it, it maybe the newness of the recently made formed rubber center or base of the holder.

Q: The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t have all this movement?

Ours does not wobble so I am sorry but I can be of any help!

Deliver to Kenya

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Description

✨ Tug: Where Function Meets Flair! ✨

UNIVERSAL FIT - Compatible with any standard paper towel roll.
SLEEK STYLISH - Elevate your kitchen with modern elegance.
EFFORTLESS TEARING - Experience the ease of one-handed paper towel dispensing.
SURFACE PROTECTION - Padded base prevents scratches on your countertops.
STABILITY MEETS DESIGN - Weighted base ensures stability while you tear.

The Tug Paper Towel Holder, designed by Jason Nip and Paul Rowan for Umbra, combines modern aesthetics with practical functionality. Its patented design allows for easy one-handed tearing, while the weighted base ensures stability. With a padded base to protect surfaces, this holder is a stylish addition to any kitchen.

Have a Question? See What Others Asked

Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues to unravel. what helps?

What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away? Thanks.

The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t have all this movement?

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