Euhomy Nugget Ice Maker Countertop, Ice Maker 26-30lbs/Day, Self-Cleaning & Auto Water Refill Pellet ice Maker, Sonic Ice Maker for Home/Kitchen/Office(Sliver)

I purchased this machine and it worked beautifully for maybe a week or two and the. It started making these very loud noises. The noises got more frequent and then the machine quit working altogether. I would turn it on and it would try to run and then tell me to add water. I attempted to get a replacement through Amazon but the 30 day term deadline had just passed and I was told to take it up with Euhomy directly. I followed all the prompts and troubleshooting they provided first and then was taken to their website where I found a support email. I contacted their support team and explained the issues and they came back within 24 hours with more troubleshooting options. After going through those, I responded again stating that it did not work and they had a few more options to try… But ultimately we could not get it to run. Once we determine that the machine was faulty, they had a replacement sent to me within two days. I’ve had the new machine now for a few weeks with no loud noises and no issues so far! It Makes the little sonic type ice which is fabulous! The support team was very helpful and very quick to respond and I am very happy with my machine now and hopefully will not have any problems in the future!

I bought this despite the reviews where people were having issues so close to purchase, thinking of course, that won't happen to me. Well, it did. Two weeks shy of it's one year anniversary, this icy puppy has given up it's bone. It had been moved inside to our kitchen after our travels and was making ice fine, albeit noisily. There were no indications that there was a problem. Then it recently started squeaking and the next morning the entire watery contents were spilled all over the counter and on the floor - right under the refrigerator it was sitting next to😮‍💨. So disappointed. At the price we paid, it should last at least a year! After helping me clean up the mess and consoling my sobbing ugly crying, the curious family engineer (real life went to school engineer) pulled the cover off to figure out what failed. The assessment (See pics) - based on the scale marks and rust, this thing has been leaking for a while and basically rusted out. The water is leaking out of the metal cooling chamber. I am probably just going to replace with the half price version at the big box warehouse store. At least I won't feel so taken advantage of about the price and I can take it back if it breaks before the year is out. Recommendation: Do NOT buy! It was nice while it worked, but I do not recommend this ice maker/brand based on my experience and the other reviews where it failed after such a short time. ----------------- Previous Review: We bought this for our outdoor kitchen in our RV so we would have enough ice without having to do ice trays. It makes wonderful ice. I love the size and texture and probably go through three 32 oz. cups packed to the brim each day and there is still enough for the rest of the family to have some too. lol This icemaker does get hot and is a bit loud for use inside a rig if you are just planning to leave it plugged in on the counter. In the outdoor kitchen though, the noise isn't a problem. We leave ours running 24/7 so we do leave the outdoor kitchen hatch propped open slightly in the summer to keep the air moving so it doesn't overheat. We have ours hooked up to a water supply so I don't have to constantly add water. I can't imagine that it would go very long without being refilled because it makes ice pretty fast. The ice bucket is only slightly insulated, but because it is nugget ice, it melts fast anyway. So if you want to build up an ice stash, you would need to transfer the ice to the freezer. Depending on how warm the ambient temperature is, the ice in the basket sometimes also stays wet. So far, we are two months in on the Gulf Coast heading into summer and it is still making great ice using it every day. Overall, even being more expensive than the regular countertop ice makers, I would still buy this one again. Recommend.

June 28, 2024: As you'll read below in my original review, I was not happy that Euhomy wanted me to replace a malfunctioning pump on my very new ice machine. I'm so happy to report that when I said no way, they sent me a new machine without argument or hoops to jump through, and it's been working fabulously ever since. So now that it's been working well for about four months, I'm happy to update and say that I still love love love having nugget ice available all the time, and it's greatly increased my water intake (yay!). I'm very happy with the customer service, even if I was annoyed at first. I mean, to be honest, the good customer service is why I purchased from Euhomy in the first place, so I'm glad they came through. My review happily goes from 1 star to 5. Original review, Feb 20, 2023: I'm so upset! I purchased this ice machine on November 2nd, 2023. It's been working great and I've loved having nugget ice! But my ice machine broke last week. The add water button continually flashed, no matter what I did. So I contacted customer support. Long story short, they had me remove the back of the machine, which was a pain in the butt and which I will probably never get back on exactly correctly. They had me test the interior floater in the upper water tank as well as the water pump. The water pump is bad. ***They want to send me a water pump and have me install it!*** They even included a link to instructions, which tells me this is not an uncommon occurrence. I purchased this brand of ice machine specifically because of all the glowing reviews here about their great customer service. Offering to send a new water pump and have me install it on a 3 1/2 month old machine is unacceptable, as far as I'm concerned. The email offering to send me a water pump ends with this: "If this is inconvenient for you, we fully understand and respect your decision. Please let us know how you would like to proceed." So I responded, "Thank you but no, I do not want to be responsible for replacing a water pump in a brand new ice machine. Respectfully, I request a replacement machine." Maybe that's all it will take, but I'm not holding my breath. So frustrating.

Just realized I hadn't written a review until I had to replace it. Worked fantastic for 8 months, but then the breaker fuse for the outlet flipped.🙄🤦‍♀️ My fault. Did make an awful noise after that. I didn't have it connected to a surge protector and it never worked again. Did all the cleaning and troubleshooting and it still wasn't any good. Contacted manufacturer and they responded quickly. Communication was great, they asked for a video. Within 48 hours they shipped a new one out to me with zero cost and it arrives in 2 days! The customer service is the reason I chose this brand and I'm glad I did. Connected new one to a different outlet but on a surge protector this time. Actually seems to work better than last one. 🤷🏻‍♀️ I won't complain. I didn't set it up as soon as I got it cause didn't have time, but we were without ice for a week and everyone in the house wasn't happy. I'll still see if I can fix the other one as they didn't require me to send it back.

Began using this same design ice maker (under a different name) about 2 1/2 years ago, connected directly to a RO water system. This kept the unit very clean and the ice was superb. Operation was automatic, 24/7 running daily thanks to the direct water line connection. The ice is perfect. The unit just runs and runs and while it isn't a speed demon, it is consistent and can fill the bin in about 3 hours. I think most of these countertop nugget ice makers are essentially the same but housed in different enclosure designs. My primary must have feature is a water line connection. That's why I stay with this particular design and it has become "The Devil I know." Here are the caveats that I'm willing to live with due to the satisfaction with this unit when it works flawlessly. 1. It will die in some way. Likely in about 2 years or so. In my case, something failed in the ice making component that freezes and pushes out the ice and it expanded upward and broke apart in pieces and even forcing the plastic enclosure top piece completely off the unit. Not recoverable. For this reason, you should consider the extended warranty, which I'll be exploring submitting a claim after the holidays. 2. If you store a spare unit after some initial use like I did after I got an identical second new ice maker unit for half price after about a year of owning the first one, make sure it is very clean. I just put my spare back in service after a year and the pump didn't work. I fixed it by opening up the back panel to blow some compressed air through the pump to free the "sticktion". In conclusion, buy the extended warranty, enjoy the ice, enjoy the direct water connection, keep it clean, possibly use RO water and keep a spare unit for when it eventually fails in some way after 18 - 32 months. When you consider how nice the ice is for what works out to about $25/mo over 32 months for two machines, it's not that expensive (IMO). We use it all day every day.