- ActiveWrap Shoulder Ice Pack Wrap, With 2 Reusable Heat & Ice Packs for Shoulder Pain Relief, Rotator Cuff Cold Therapy, Adjustable Compression Straps, Post-surgery Must-have, Small/Medium

This is an excellent quality product. Comes with two ice gel packs that fit nicely into the cuff. It’s made for the arm to slide through the hole at the bottom of it. After my surgery I couldn’t do that so hubby just laid it over my shoulder and brought the strap around my body. Still worked well. I can use it either way 2 weeks out but it’s not something I can do on my own. I’m very happy with it.

This shoulder wrap is VERY well made. It is easy to put on and remove. It provides HEAT OR COLD relief around my ENTIRE shoulder and stays in place (unlike trying to use a rectangular gel pack).A shout out for the seller—I ordered a size Large because I had read a couple of reviews saying that the shoulder wrap ran small. When I received my size Large, the tightening strap went part way around my back because it was simply too big for me. Also, the top of the shoulder portion rippled because there was so much more space in that area than my shoulder could fill. I reached out to the seller through Amazon to ask for a replacement Small/Medium. They quickly sent me the replacement cloth portion, along with a pre-paid shipping label to return the size Large. In two days, I had that replacement! Their customer service matches the quality of their product. Highly recommend!

I bought this because it is the one used at my Physical Therapy center and it works well. I had surgery for 3 full rotator cuff tears & a bicep tear, then required physical therapy. To ice my shoulder, they used this product. Easy to use, cold reaches the area well (can put a towel in, if too cold for you) and was not too heavy on my shoulder. Made my shoulder feel better after doing my exercises and after doing physical therapy.

Update: I’m leaving my initial review in the hopes that others with this issue will know how to fix it and how awesome the customer service is with this company. After leaving this review, I got a message next day telling me that they would refund my purchase price and to keep the wrap to give to someone else who might be able to use it. While I believe the item I received is a defective item (the arm hole and shoulder sections are a clear mismatch), the cold packs are the bomb, and I will definitely use them! Plus, they refunded my money as well as allowing me to keep the item. I may try to make an adjustment to the arm to see if I can make the product usable. Regardless, I give their customer service great marks and I would try one of their products again for that reason alone. Just know you need to contact CS if you have an issue and they will work it out promptly. Amazon won’t allow returns through their system.I love the gel packs that come with this product. I liked that the product had multiple ice packs in it and that they were made of hot/cold gel. I was so excited to try it. As a plus sized woman, I ordered the XL size to ensure it would fit around my arms. My arms aren’t huge, but they’re not small either. So it’s a usual concern for me. I wear about a size 16/18 in tops and dresses. Many customers had noted how large the l/XL wrap was, so I was sure it would be big if anything. The armhole on this wrap was so tight, I couldn’t wear it comfortably for even a few minutes. Additionally, the shoulder portion was so much bigger than my chest that I couldn’t make it fit by tightening the straps because my arm wouldn’t fit all the way into the sleeve. There is no way a man with large muscles would have been able to wear this shoulder wrap. Is it a fluke? A defect? I have no idea because the worst part of the entire experience is that I specifically ordered this wrap because the description says it’s refundable and backed by a fit guarantee. But when you try to return it, Amazon says it is ineligible for return. Nice bait and switch! So, I guess I’m out the cost of this wrap because I can’t wear it and can’t return it. Total waste. Buyer beware. If you’re concerned about size, look elsewhere!

Simply the best shoulder treatment system I've ever used! Well built and carefully designed it works extremely well. Other reviewers have had a few complaints I would like to address. First, some folks said that it's difficult to fasten the chest strap because the end with the velcro fastener is behind your back. Since the wrap is designed for use on either the right or left shoulder the chest strap has to be set up for the shoulder you are treating. If the chest strap fastens behind your back it's because the strap is set up to treat the other shoulder. To remedy this simply remove the wrap, attach one end of the strap to the eye on the back of the wrap and replace the wrap on your shoulder. This will put the fastening end in the front where it's easily manipulated. Second, someone complained that the ice packs can fall out of the harness. While this is true it will only happen if you carry the wrap vertically, it has never happened to me as I carry the wrap in the proper horizontal orientation. Third, people have complained that the seam along the top of the wrap results in a warm spot where the cold packs don't actually rest upon your shoulder. This is simply untrue as the cold applied to all other areas of your shoulder quickly spreads through shoulder tissue until all areas are equally cold. Finally, folks have said the cold packs only remain cool for 20 minutes. In my experience the cold packs are just as cold after 30 minutes of use as they were coming out of the freezer. My guess is that these folks either live in the Mojave Desert, or they don't have their freezer set on a cold enough setting. Last but not least I am a fairly small man with a 38" chest and the strap on the small/medium wrap is just barely long enough. If you have a larger than 38" chest you should order the large/extra large size. All in all I love this shoulder wrap and I highly recommend it!

Bought this for recovery from shoulder surgery. It didn't fit, even though it was a small size, too bulky, won't stay on my shoulder and therefore, won't work. Now to my dismay I find I cannot return it. Be aware. Would not recommend.

excellent product with being hot /cold gel packs ,fits shoulder great .Also works well without packs for support for shoulder when walking or working.

This is a well made piece of kit. Finally I can be mobile whilst administering heat to a very difficult part of the body. A definite pain reliever for frozen shoulder.

As mentioned by a few buyers, it is a little bulky and heavy. The weight is due to the heating/icing gel packs. The wrap fits nicely on me and there are little spaces here and there that cannot fit to my body.I like the fact that there are two pockets for me to insert the gel packs. One for mild effect while the other offers a stronger effect.The strap allows my body to bear part of the weight unlike other type of shoulder wraps that require my already-injured shoulder to bear the weight alone. Having been discharged from a major shoulder surgery just 3 weeks ago, this is especially helpful.After searching extensively, this ActiveWrap is the closest thing to what was used on me in hospital by physiotherapists, since theirs are not available on public shelves.

Works well, Can't go wrong.

Bought for my brother-in-law and he said it helped a lot and worked great!