Pyramid Time SystemsPyramid 5000HD Heavy Duty Steel Auto Totaling Time Clock, includes 25 time cards, ribbon, 2 security keys and user guide, Made in the USA, Black

The only thing that made this heavy duty is that the regular time clock was put in a case. We have had multiple of the same not 'heavy duty' version over the years. It is a good time clock but shop life takes its toll. Maybe this will last longer and the case will make the difference. We deal with lots of humidity so we put in some desiccant packages in the case and hope it might prolong the life.

I have had this time clock for 1 year and 3 months, and it now only works when you put 2 time cards at once through the top slot. It will only print 1 out of 6 times if you run a single card through....Of course, it states only 1 year warranty. However, I am contacting the company to find out what my options are, if any.NOTE: Your warranty VOIDS if you use the REV 0 Cards which Amazon recommends with this model-- (I use Rev.K cards which is recommended for my 5000HD model through Pyramid.)As stated in the product info booklet, Rev.0 cards for 5000/5000HD models WILL void your warranty.

The clock doesn’t work! The box was open and the ribbon was out! I’m stuck with a clock that’s no good

This is our fourth time clock in three years. Tried some less expensive options and they just don't hold up in a manufacturing environment. Only time will tell with this one, but I can say that it's built much better than the others we've had. And the accruing time column is a great time-saver. Everybody knows how many hours they have as they punch in and out during the week, no surprises when it's payday. And it's easier on me writing the checks. I didn't want to drop this much money on a time clock, but if it lasts several years then it's money well spent.

We have previously had 4 other Pyramid time clocks and most recently had the Pyramid 4000 HD time clock. It lasted us 4 years so I purchased the Pyramid 5000 HD and it worked great for about a week and then started only sporadically working. Some of the time it works correctly but most of the time it will not punch the card and our employees have to continue, sometimes many times, to run their cards through the machine to get it to punch.

We have 5 of these in use. 18 months or so and they become undependable and require replacement.

didn't last the year

it's a time clock it does it thing..

Ok so far... set up instructions should be clearer for new users