Toyota Talent: Developing Your People the Toyota Way Hardcover – May 14, 2007

Toyota Talent is the third, and newest, book in the "Toyota Way" series:* The Toyota Way, written by Dr. Jeffrey Liker* The Toyota Way Fieldbook, by Liker and David Meier* Toyota Talent, Liker and MeierThey are a trilogy of books, but each is very different and has its own unique place in the lean literature. These books are unlike a series of novels, such as the Harry Potter series (I presume, not having read them), where you necessarily have to read all of them.The Toyota Way is an outstanding overview of the Toyota methodology, philosophy, and management system. The book does an excellent job of describing how Toyota is, in a high-level manner that can be applied across industries, including the gap between manufacturing and healthcare. The Toyota Way is one of the very first books I would recommend to any executive or manager to get a sense of the overall Toyota system (helping them avoid the urge to implement selected lean tools without understanding the entire system.The Toyota Way Fieldbook was not, as some might have thought, simply a paperback version of The Toyota Way. The Fieldbook was an altogether different book, with a different purpose. As effective as The Toyota Way was, the Fieldbook was necessary for filling in the gaps in a reader's mind, someone who thought, "Ok, I know how Toyota is.... but how do *I* get there??" The Fieldbook is more of a guide for "how to implement" the Toyota Production System. The Fieldbook is one I would recommend to managers or active practitioners in a lean transformation.Now, the Toyota Way team is setting out to write what should be considered an altogether new trilogy and series of books -- related to The Toyota Way and the Fieldbook, but with a different purpose. The three books in this series are:* Toyota Talent* Toyota Process* Toyota Problem SolvingThese books will, I would assume, follow a similar structure and tone, each diving deep (Very deeply, based on Toyota Talent) into a single core idea in the Toyota Mindset.Toyota Talent is *NOT* a book only for H.R. professionals. If you think that developing people is the job of H.R., then don't even bother reading this book. Developing people, getting the most out of your organization's human potential, is the job of every leader in a lean organization. If your idea of developing people is to fire your "bottom 10%" each year, replacing them with better talent then, again, save your $20 and buy another Jack Welch tome. I saw a copy in an airport bookstore the other day, which was nice to see, but it also struck me as odd, since that seems like the executive market that the publisher is targeting. I'm happy for Liker and Meier if that helps sell more copies.So who *should* read this book, then? Well, I think different parts of the book have different audiences. The first section, Getting the Organization Ready to Develop Exception People, consists of four overview chapters. For the executive reader, I'd recommend the first two chapters, which provide a concise summary of the Toyota Way philosophy and how developing people supports lean and, more importantly, long-term business success.So I'm saying the executives shouldn't bother learning the details of Toyota Talent? In a perfect world, or an ideal lean organization, maybe executives would eat this stuff up. But, I think it's more realistic to have executives read the first few chapters so they can understand what their organization will be implementing. If time is tight, the rest of the book might contain too much detail. Let the line leaders and implementors digest the content and start implementing, coaching the executives with the distilled version (and key points) of Toyota Talent. If you disagree with that approach, please comment using the link at the end of this post.Now, to the meat of the book. Toyota Talent really breaks new ground, rather than re-hashing things we've all read before. Unless you have a strong background in the Training Within Industry methodology, much of the book will be an eye opener, giving you approaches and tools that can be implemented immediately. Toyota Talent is written more along the lines of the Fieldbook, in the sense that the authors give you specifics that can be implemented, rather than just a description of Toyota's system.If you're an active lean change agent (as a line manager or a consultant), this book is a must read. The book demystifies the world of Standardized Work and breaks it down into something concrete and practical. The book not only explains how to develop and implement a standardized work system, it also (in typical Toyota style), explains much of the "why" -- why do we implement standardized work?The book sets a tone of not standardizing for the sake of standardizing. The methodology focuses on figuring out what matters, and doing so by getting input from the value adding employees. Focusing on safety and quality is a key part of Toyota Talent's methodology. The book gives a method for breaking down the work content of existing jobs, using highly repetitive manufacturing examples as well as a highly variable healthcare environment (a nurse in a hospital). The method is presented in a way that DOES make sense for both environments, which might be a surprise to many readers.Toyota Talent covers the entire standardized work process:* Deciding what to standardize* Breaking work content down and documenting standardized work* How to train in a highly effective mannerThe book builds upon the Training Within Industry methodology, as written about in other books. But, Toyota Talent explains how Toyota built upon the TWI framework to create something uniquely Toyota, but adaptable to almost any environment.Even with my caveats (and maybe my cynicism about executive attention spans), I highly recommend Toyota Talent. It carves out a very unique, and helpful, place in the lean literature. It's a very readable book, written in a down to earth and practical style.

Seriously, if you don't read this, you'll never get any lean effort to stick. Liker and Meier are uncovering yet another huge part of the Toyota Production System: its base! Ultimately, Toyota did not invent the Toyota Production System to have a nice lean method, but to build (and sell!) better cars by developing better thinking, ie competence and judgement in all its employees - "making things is about making people" in TPS parlance. Although this aspect of TPS is oft mentioned, never has it been systematically detailed clearly as in Liker and Meier's book. We can see the effort and application Toyota brings to training and developing its people, operators and management alike.Why is this so important to lean implementation? Without it the results simply don't sustain themselves. Whereas the kaizen workshops and cost reduction efforts are the bricks that can build a budget, on-the-job training of standard work is the mortar that holds the bricks together. There is no point in improving quality or reducing the cost in a cell by going to single-piece-flow if the team members can't keep up the new standards or if the team members, team leaders and supervisors can't solve all the problems which appear in striving to work at standard.Toyota Talent shows to what extend and in what level of detail Toyota is interested in analyzing work to sustain standards and look for waste to eliminate. It also give a good idea of how to build a training program to start building on people rather than continuously building on sand. Finally, it gives detailed guidance on how to conduct on-the-job training, and how to train the supervisors to do so.Experience of working with Toyota engineers and operators is that they simply "know more" about the job at hand. This obvious but crucial factor is a definite (and hard to reproduce) competitive edge which underlies every aspect of Toyota's success with lean, and why so few companies succeed in reproducing it fully. It is no accident that standardized work & kaizen form the basis of the "TPS temple". Toyota Talent describes the foundations of TPS and sheds the light on how Toyota works hard at developing people who simply "know more."If you're a lean person, drop everything you're doing until you've read this book - it will shine a different light on the way you were going about implementing lean up to now - and open new avenues for thought and action. If you've not discovered lean yet, this book will remind you how the people side of enterprise, no matter how obvious and crucial, is currently largely absent from the business discourse (although alive and well at Toyota). We hear little these days about empowerment, participation, training and so on. This book will remind you that indeed, people are a company's most precious asset, and there is a tried and tested method to develop them. Read the book.