Question 1

Does this compete with BedJet?

Accepted Answer

Hi.
Thank you for your question. With the BedJet, air is blown over top of you. With the ChiliPad the pad will be underneath you with water running thru tubing - water has 25 times the cooling efficiency of air. When the water runs underneath it will either pull heat from the body for the cooling factor or run warm water to warm the body. Here is how the system works. The technology that is used in the system is 4 thermo-electric chips which need to be kept cool for them to reach the lowest setting LO/55. To do so, the unit must push out warm air and pull in cooler air to keep them at a temp of 75 degrees or lower. The warmer the ambient temp is above 75 the less difference there can be between the ambient temp and set temp on the unit. The unit isn't intended to replace A/C, but to assist in allowing the customer to get a cold night’s sleep without having to turn the thermostat and only need to turn the ChiliPad to a low setting. The system will also prevent the heat from building between the sleeper and the mattress, allowing better sleeping conditions throughout the night.

Question 2

What is the return policy

Accepted Answer

It has a 30 day trial period, but if you return it you not only pay the return shipping but they will deduct their original shipping costs from your refund.  You must also get an RMA number before returning it, which is standard practice.

Question 3

How long does it take to get used to using a chilipad and what is the most commonly used temperature for keeping cool?

Accepted Answer

Thank you for reaching out. We ask that you try the ChiliPad system for 30 days as it has been proven scientifically that it takes an average person 3 weeks to get used to a change in the sleeping conditions. As far as temperature goes, that is personal preference. We do suggest starting at 6­5­* and adjusting from there.

Question 4

Can I Put mineral water into it? Or does it have to be destilled water?

Accepted Answer

Hi,

Thanks for your question. We do recommend using distilled water to help prevent build up in the control unit and pump; however, you can still use tap water, you just may need to be a bit more diligent in keeping up with the cleaning instructions.

Hope this helps,

-- Kryo, Inc.

ASIN	B07GTD9TTS
Age Range Description	Adult
Brand Name	Sleepme
Closure Type	Pull On
Color	We (Made for Two)
Customer Reviews	3.8 3.8 out of 5 stars (20)
Fabric Type	Top Fabric is 53% Cotton / 47% Polyester With 100% Polyester Batting. Soft Silicone Tubing in Middle. Bottom Fabric is 100% Polyester.
Global Trade Identification Number	00814994020070
Included Components	Temperature Control System, Remote Control
Manufacturer	Kryo, Inc.
Material Type	Polyester Cotton Blend
Model Name	Chilipad
Model Number	CP516
Number of Items	1
Other Special Features of the Product	Adjustable, Cooling, Washable
Product Care Instructions	Machine Wash
Size	California King
UPC	814994020070
Unit Count	1.0 Count
Water Resistance Level	Not Water Resistant

Chilipad Cube Bed Cooling System - Cooling & Heating Mattress Topper, Dual Zone Bed Temperature, Cool Sleep Enhancement, Temp Range of 60-115°F, WE Cal King Bedsize (72" W x 84" L), Model: CP516

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