Is this supposed to be applied while wet? I was rubbing it in so long that I thought it was supposed to be applied while dry.

Body butter should be applied on dry skin. Massage onto skin and allow to sink in before dressing. Shea body butter is one of our best moisturizers, it takes a bit longer to sink in!

Mine is not creamy. Kind of hard. Need to get out with spoon. Is something wrong.

Yes it should be creamy but the original formula was so good the only lotion I'd use. I'm pissed I gave away two of them because they changed it and it SUCKS NOW. Scent changed, benefits changed, moisturizing quality surpassed 100% and is 5% now. I'm so annoyed they should have mentioned it was different. I thought they changed packaging at first. My hands are so dry and it's not even winter the original formula healed my cracked fingers and chapped lips (in winter) I gave away so many of these lotions and i am crying over it. Wish I had a warning I'd have bought them all. It's WHACK NOW. I have so many of the new ones that I wouldn't even give 42$ for dollar store lotion.

Is this the old formula or the new vegan one? Can you kindly confirm that the product shipped is the old formula please

Hi there! Thanks for being interested in The Body Shop Shea Body Butter! This is the new best ever formula of our Shea Body Butter, which was recently reformulated to enhance its performance even further and provide 96-hour nourishing moisture. All our new body butter formulations are also now formulated with over 95% natural-origin ingredients and vegan certified by The Vegan Society. Hope this helps!

Why do you use these ingredients: Dimethicone, Phenoxyethanol?

Hi there! Thank you for reaching out! We use several silicones in some of our products. As new information becomes available, we review the safety and environmental impact of these materials. We only use environmentally-friendly, safe silicones in The Body Shop products, so you can use them with confidence. Read more here: https://www.thebodyshop.com/en-us/about-us/ingredients/about/a/a00022 Hope this helps!

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🌟 Unlock Radiance with Every Drop!

UNISEX APPEAL - Perfect for everyone, because self-care knows no gender.
NOURISH YOUR SKIN - Experience deep hydration with every application.
LIGHTWEIGHT FORMULA - Absorbs quickly, leaving no greasy residue.
SUSTAINABLY SOURCED - Feel good about your purchase with ethically sourced ingredients.
TRAVEL FRIENDLY SIZE - 150ml of luxury that fits perfectly in your bag.

Shea Butter by The Body Shop is a unisex body cream designed to combat dryness, offering a rich, nourishing experience in a convenient 150ml size. Ethically sourced and lightweight, it's perfect for daily use and on-the-go hydration.

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