Question 1

There is no mounting plate in the package, please help me.

Accepted Answer

Dear Client,
Greetings from SMONET,hope all is well with you.
Sorry for the inconvenience caused by our smart lock.

Regarding the missing mounting plate you mentioned, it is not separeted in the box, but is buckled at the bottom of the rear lock.Please check the bottom of the rear lock.
Any further query, please feel free to contact us via email: smonetserviceH@hotmail.com or toll free 1-888-704-8308.
Putting customer first is our business philosophy, thanks again.

Best Regards
SMONET Customer Service Team

Question 2

I can hear the unit unlock but the door does not open. The latch does not move

Accepted Answer

Dear Client,

Greetings from Fiona, SMONET smart lock with handle. Thanks for your shopping.

As your request,Please kindly help troubleshoot:
1)press the outer handle to manually control.
2)if step1 not work, please kindly check video to make sure the cotter pin inside to lock the barrel in place. If not, it will not unlock.
3)if cotter pin inside,still not work, the lock should be defective.

Any further query, please feel free to contact us via email: smonetserviceH@hotmail.com or toll free 1-888-704-8308.
Putting customer first is our business philosophy, thanks again.

Best Regards
SMONET Customer Service Team

Question 3

What are the dimensions of the piece that goes on the side of the door?

Accepted Answer

Dear Client,

Greetings from Fiona, SMONET smart lock with handle. Thanks for your shopping.

Please kindly check above video of our lock diagram FYI.

Any further query, please feel free to contact us via email: smonetserviceH@hotmail.com or toll free 1-888-704-8308.
Putting customer first is our business philosophy, thanks again.

Best Regards
SMONET Customer Service Team

Question 4

It’s sending confirmation code to my old number. How do I reset it so I can use my new phone&number?

Accepted Answer

Dear Client,

Greetings from Fiona, SMONET smart lock with handle. Thanks for your shopping.

As your request, please help confirm the old number still use? 
1)If yes, just transfer lock to your new phone, above video for your reference.
2) If the old number can not get code, then you need to register with your new phone on TTLock and reset the lock to add it. Please contact us so that we can send video FYI.

Any further query, please feel free to contact us via email: smonetserviceH@hotmail.com or toll free 1-888-704-8308.
Putting customer first is our business philosophy, thanks again.

Best Regards
SMONET Customer Service Team

ASIN	B0F9YRCRDD
Additional Features	Anti-Peeping Password, Auto-Lock, Back-Lit Keypad, Fingerprint, Fob Unlock
Best Sellers Rank	#300,425 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #835 in Deadbolts
Brand Name	SMONET
Color	Black
Connectivity Protocol	Wi-Fi
Control Method	App, Remote, Touch, Voice
Controller Type	Amazon Alexa, Google Assistant
Customer Reviews	4.4 4.4 out of 5 stars (1,655)
Finish Types	Painted
Included Components	G3 Gateway1, Key, Lock Body1, Screw Bag, User Manual
Item Dimensions	5.92 x 2.69 x 6.19 inches
Item Highlight	Auto Lock, Compatiable with Alexa, Easy to Install, Black
Lock Type	Biometric, Deadbolt, Keypad
Manufacturer	SMONET
Manufacturer Warranty Description	1 Year Warranty
Material Type	Alloy Steel
Model Name	H6 WiFi Handle Door Lock
Model Number	H6-Black
Number of Items	1
Number of Packs	1
Number of Pieces	1
Recommended Uses For Product	indoor outdoor, interior doors
Style Name	Modern
Unit Count	1 Count

SMONET Smart Lock WiFi Keypad Door Lock with Handle, Keyless Entry

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