Product Description The Perfect Server DVD offers a comprehensive look at what it takes to provide top-notch service in a restaurant environment. Viewers will learn from the successes of the perfect server, Jane, and laugh at the blunders of bad server John as they attempt to satisfy guests, up-sell graciously, and increase their final tips. This waiter and waitress training video uses short training modules to allow for easy, mid-shift training, and includes printable extras like wine pairing cheat sheets and a glossary of kitchen lingo. Review The Perfect Server provides a crash course in excellent customer service for restaurant food servers that is so good I m tempted to buy extra copies to leave as tips in my favorite greasy spoons. Using the Goofus and Gallant approach, two servers (John and Jane) respectively demonstrate impeccable and shoddy service for two sets of customers, while their boss serves as narrator, moderator, and voice of authority asserting that the key to excellent customer service is to execute simple acts with grace and style. The information presented here will be of interest to two audiences: the primary one being food service industry workers, who are here taught clear guidelines in the areas of dress, behavior, and expertise, and the secondary target being diners, who will come to better understand how waitstaff push higher-profit items such as desserts and beverages. The ultimate point made is that happy customers enjoy themselves and often spend more, while unhappy ones cost the restaurant in complimentary meals and bad word-of-mouth. DVD extras include a printable list of restaurant lingo, wine and alcohol pairings, and more. Highly recommended. --Video Librarian
R**O
Great Value, Accurate Training Tips
You can tell that this video was created by someone from who knows their subject matter. While the actors are obviously not trained waitstaff, the examples are mostly spot-on, and will generate productive discussion with your staff. We use it once a month to address specific topics. It keeps them focused on the fundamentals so that their personalities can shine. The rest is gravy. Very good value, for the money. You will use it for years.
J**Z
I need a DVD ID
Very knowledgeable and useful information, a must have for a beginning server. They just need to send me a DVD ID so I can print my certificate that it comes with once you pass the quizzes
E**N
Simple not aggressive
The content of the video is good but the embirament needed to be record on a real restaurant not a place they made it look like a restaurant
M**O
A+++++++
Excellent video.. Learnt alot of service tips..
A**N
Five Stars
Every restaurant needs this video
T**S
MISTAKES
Sorry, unbelievable...the waitress grabbed the glasses by the top where people drink from them. A HUGE BASIC MISTAKE...wasn't even noticed in this video. Drinking waitstaff finger germs...YUMMY!
Trustpilot
2 weeks ago
2 months ago