SenzAutomatic Folding Umbrella

I love the design of this umbrella. It's a bit more bulky than the average folding umbrella (so if you want one to fit your handbag, go for the Senz Smart instead). But it's so very sturdy and packs away easily in the equally-sturdy canvas umbrella holster thing. The shape keeps the rain off really well and it has survived the sort of stormy winds which have killed all my previous umbrellas.I'm subtracting points for two reasons: (1) I had to return my first umbrella because the case wasn't sewn properly (the replacement is sewn properly), and (2) the button to release and close the umbrella is a real weakness - it doesn't always release properly and feels flimsy.

We love this umbrellas1st one broke because I accidentally steped on it.Small, easy to carry, and survives london with ease.No need to buy a new umbrella every month due to wind.

I should have read the reviews left by others but instead I was so excited to try something that was different. Unfortunately as others have said the umbrella turns inside out within a few uses. It never blew inside out, but just due to it's design it was prone to becoming weak at the joints and often turns inside out when opening it. When you use the automatic mechanism to open the umbrella it doesn't quite open it all the way and you always have to push it tight which sort of defeats the point of this umbrella.When it doesn't turn inside out it's design is useful, you can hold it the natural way round or you can turn it around to act more of a sun shield and it folds up compact enough to put in a back pack. Overtime with the small handle and/or weight however, the umbrella begins to get a bit tiresome to hold, even for short trips.

Honestly, I would give no stars if I could.The umbrella was rubbish in high winds which exactly why I purchased it due to their publicity. Then it broke after just a year of very light use. I was provided with a replacement which also broke after just over a year.Naturally, I approached the company for a replacement as their products have a 2 year guarantee only to be told that they 'quite understand my disappointment' but as it was a replacement that had failed I was not entitled to a replacement as the original umbrella was purchased over two years ago so did not qualify for replacing.After a lengthy email discussion with them, they failed to comprehend that regardless of the original purchase date I had a faulty umbrella supplied by them that had broken well within what anyone would understand as the guarantee period.They insisted they would not supply a new one free of charge of add could only offer me a discount voucher to put towards a new purchase. I politely stated that as I had found the products to be of such bad quality and didn't live up to their publicity claims, I was unlikely to be interested in throwing more money at such a poor product even at a discounted price.They even went as far as suggesting that I might be among the number of customers they said they had encountered who were just trying to get a new umbrella before the original guarantee period ended. OUTRAGEOUS.I realised that I was banging my head against a wall with this kind of attitude to their customers so have given up trying to get satisfaction from them, and frankly, I hope no one buys anything from them again.The only way I thought I could make my dissatisfaction with this appalling company was to write a review on here at least. I find you advise to steer well clear of this company who hold their customers in such low regard and produce such substandard products.

Excellent product. Best umbrella design in the market. Delivered incredibly fast!

Recommended

First class product

Rubbish umbrella that did not live up to advertised qualities. Blow inside out and now the it doesn’t close.Terrible customer service as I waiting for over two weeks for a reply from them and only received reply on my second request for a return which by the way they declined,,Please do not use and buy this very expensive useless umbrella