Tilami Rolling Backpack 18 inch Wheeled Backpack School College Student Travel Trip Boys and Girls

***Update*** I don't normally write reviews so I don't expect much past sharing my experiences with products, good or bad. So I was surprised when the seller contacted me and offered to replace the bag. The backpack is designed to last at least 2 years with normal use. Long story short, they replaced the backpack for my son and made the process easy. My son was extremely happy. He said the backpack turns on a dime, much easier to move around than the previous bag. I am pleased about not only the customer service of this company but the quality with this new backpack seems to have been upgraded. Overall customer service has changed my mind on this product. It's a quality bag and the company is willing to stand behind their product. 5 Stars. I bought this backpack for my 11 YO son for middle school. The school doesn't have lockers. He is visually impaired and needs extra tools to help him see and move around (cane, audible reader, etc). I bought the shark print because that's his favorite. It was a decent backpack for the price. The wheels are noisy and if not properly packed, the whole thing tips over. These things can be overlooked somewhat. However, the handle broke off last Friday. It can't be fixed and the whole thing is now garbage. I bought end of May 2021. It's barely March 2022. I wouldn't recommend this bag.

While it took a while for the package to arrive, it worths the waiting time. My niece loves the backpack! She enjoys rolling it to school everyday. It has sufficient capacity for electronic gadgets, heavy books and essential items needed for middle school students. It will be easy for her to use the backpack for her travel too, although so far she only uses it for to school. It may take more using time to review about durability, but the well designed backpack seems to be well built and hopefully lasts long.

Sturdy bag with solid base that can stand without tipping over. Much better than previous roller backpacks that we’ve purchased for my daughter.

I purchased this at the beginning of my daughter's first year of middle school. I know how many books and items they have to carry and I did not want all that weight on her growing spine! She loved the convenience of rolling around the campus and her friends quickly wanted one as well! She has stairs at her school and the bag took being dragged up and down them for 9 months pretty well. The telescoping handle got jammed once, about 5-6 months in. It took be a bit of force but I was able to unjam it. It still works but it is now a little hard to pull it back up if it is totally pushed into the housing. in addition, a secondary compartment's zipper off the track so now that doesn't close. It has scuffs and wear on the bottle holder netting but its honestly held up decently well for hard daily use over 9 months! No holes and no wheel issues at all. However, since it is pretty scuffed up, she can't zip that one compartment AND a new school year is about to begin, I am here to buy her another one. I was going to go with a competitor brand this time but after reading failure reviews, I think I will stick with what works!

I purchased this backpack in August 2022 and it last a Full 2 school years . My son carries everything whether he needed it or not ( usually not) and it was filled to the max for the whole two years ! He’s now going into 8th grade and needs a new one - bigger than 18” however I wanted to provide a review . This bag lasted and he was rough with it.

My daughter who just turned 10 has a TON of books to carry to and from school. With kids returning back to campus the last thing I want for my daughter is to be carrying a super heavy backpack. So this rolling backpack is perfect! It was a cover to protect the wheels when she only has one or two books she has to put in her bag, cover the wheels and carry her bag while her outfit doesn't get dirty! It also has a laptop pocket for her device, along with an pencil organizer pocket on the outside for easy access. The material is pretty durable and well made. The mesh pockets on the side are very sturdy and strong. Unfortunately, her water bottle (32oz) is too big for the side pockets, so she has to bring a smaller water bottle (18 oz) but its a snug fit.

UPDATED REVIEW: 8/18/23 Customer service reached out to me regarding the backpack and the zipper issue. At first they offered a full refund, but I really wanted the backpack to work so I asked if they could do a replacement because I did believe that perhaps the bag we got was defective. They agreed to a replacement and sent out one immediately after the discussion. The bag arrived pretty quickly and this one's zippers are functioning normally. We tried zipping and unzipping it quickly, haphazardly, etc and it stayed aligned. My kid gets her rolling backpack with working zippers and we're pleased. Customer service is absolutely amazing. ---------------------- OLD REVIEW: 8/7/23 Wish I didn't buy this so early for my middle schooler because I would have done an exchange or a return if it happened again. The zipper keeps misaligning and it keeps splitting open. The bag isn't too full that it can't close correctly, the zipper teeth just don't meet right in some spots unless we zip it very, very slowly. Maybe I got a defective bag, at least I could only hope so given the price, but I would have done an exchange to see the other one did the same thing. So unfortunate that I'm out $80 for something that we have to treat gingerly when it's an item I bought specifically for durability.

I read the reviews and did my homework. I honestly didn't think a first grader would need such a big bag with wheels, but my daughter wanted one like all her friends, so I splurged and bought this for her, hoping that at this price, it would be durable enough to last 2 years. This was purchased in August 2023, and now it's March 2024 -- so this bag is falling apart before finishing the first year. The bag itself is big. And HEAVY. Take into account that without anything in it, it already weighs quite a bit. So having shoulder straps is not something the kid will be using. And if you (the parent/grandparent) use the shoulder straps, they are padded only on the top and the rest is flimsy webbing tape which connects with a shackle. It's not a strap that's comfortable to wear and it hurts your underarm area. The bag looked like it was made of quality materials. When you look deeper at things, you notice that they use a long stitch on high-pressure areas, like attaching the zipper. It was obvious the zipper wasn't going to hold. See image. Also, the velcro thing in front didn't last. The stitching there fell apart. So while the materials look like quality, they weren't put together well. The wheels have lost their alignment and are no longer straight. While it's only a block to school, it feels like my daughter is struggling with the supermarket cart with a crooked wheel. You know the one... She can't run to school with her backpack like she could at the beginning of the year. The handle is still in tact - I was worried about that, due to other reviews. Inside, the handle takes up a lot of room, so if you need to carry a laptop, or hard cover books, you're losing a lot of space due to the handle. My daughter loves this bag, but she's 6 and I'm the one dragging it around most of the time. I wouldn't buy this again. I hope that next time I buy her a bag it won't have wheels and will hold up better.