IKTCH 30 inch Built-in/Insert Range Hood 900 CFM, Ducted/Ductless Convertible Duct, Stainless Steel Kitchen Vent Hood with 2 Pcs Adjustable Lights and 2 Pcs Baffle Filters with Handlebar(IKB02-30'')

I rarely ever write reviews for anything cause i just don't have the time, but iKTCH's product support has impressed me so much that I've got to add my two cents here. I bought this range hood a little over 2 years ago and installed it myself above a new 36" 5-burner gas range while remodeling my kitchen. The kitchen originally had a down-draft vent that didn't work well so I custom built the walnut hood cover to fit this new range vent. Since I didn't have an existing hood, I can't say how easily this unit would fit/swap if you do have an existing hood, but it was easy enough to install as new. We cook on the gas range almost every day and it never has a problem quickly venting even the strongest cooking odors like frying fish or searing steak. Its easy to clean, powerful, adjustable, and the remote and motion controls work great. It has worked great for the last 2 years! Until last weekend....when it wouldn't turn on, and this is the most important part of my review. Any company can build a product that works great, but how a company supports their product when you have an issue is what builds their reputation and earns my repeat business. I immediately emailed the seller via the link in my Amazon order history and described the problem. Because they're based in China, the email I sent to iKTCH support was received at 3am Chinese time. Not even (7) hours later, I received a response asking a question about the symptoms and offering to ship me a replacement part at no cost. I replied and provided my address, they shipped the part, and since they keep stock at an Amazon warehouse close to me, I received it the next day. I installed the part the next day, which took a screw driver and about 15 minutes, but unfortunately it didn't fix the issue. I replied and let them know, and they immediately shipped another part for free that I received the next day. Now everything is working great again! Through the whole process, I was corresponding on one email thread with the same person, Mary, who was very courteous and responsive. If you've ever had to deal with another company that requires you to call in, sit on hold, "create a service ticket", and do that all over again with a new person to explain everything to them over and over, it really makes you appreciate how fast and easy it is to correspond with iKTCH support. Let alone the fact that despite being out of the stated warranty period, they quickly sent me parts at no cost. I've spent more money on on products from well-known brands and have not nearly received this level of commitment from them to support their products. Simply because they stand behind their products when an issue arises, I would highly recommend iKTCH to anyone.

I use these all the time in my business as I install cabinets. The last couple have had bad control panels,but customer service is ight on time and had replacements within a week and are simple to install. The hand sensor works fine and doesn’t require turning on the vent before. Will continue using these customers love them and great price

Here’s a summary of my experience. For the number lovers....The vent is installed in a custom hood enclosure around 26” above the range, extending about 3-4” on each side and covering about 80% of the range depth. The vent pipe run was kept as short as possible, starting with a 90 degree elbow right on top the vent outlet and then out the wall.While there is plentiful of air coming out on the other end of the wall, it doesn’t appear to translate into such a powerful suction as I expected, after the baffles are installed. At least that’s my first impression. Nevertheless it’s a huge improvement over the microwave vent that was installed there previously. Below are my likes/dislikesLike:- Size and Style- Love the “wave on/off” feature- decent bright LED lights- build qualityDislikes/Annoyances- the 6” adjustable elbow I got from the big box store did not fit into the groove of the plastic adapter which is attached to the top of the vent port. I had to cut the pipe a bit open and then overlap the sheet metal ends to fit into the groove. Depending on your vent method/materials it might not be an issue. However I recommend to check this beforehand.- while I love this “wave on/off” feature, it seems to have also a drawback. Due to the angled nature of the switch/display assembly, and the sensor working based on infrared, steam will collect there first before it’s being pulled back and out (see image). In my case I boiled water on the front burner and after a while it suddenly changed speed and then switch off. At the point it was set to level 2. Also to clarify... no one was nearby the unit and I didn’t use the timer function.- since the squirrel cage (blower) is only supported by the motor shaft, it tends to vibrate at higher speeds. It can be felt when touching the hood. (Not so much an issue for me thou)

I love this exhaust fan, but disappointed the gesture sensing function doesn't work. Otherwise I would give it five stars.It's powerful and provides ample light. The fan has four speeds and gets louder as power is increased. Don't they all, though?? The remote control is a nice feature as well.Not sure how well it cleans up since it's still new.It was installed by my contractor five months after I purchased it, hence the return window closed. ( The hood was on back order). My recommendation is to order closer to installation date in case of any problems.UPDATE: It turns out the hand gesture feature does work. After reading other reviews, I contacted IKTCH customer service and Emma responded right away. She provided instructions and bingo! I was impressed by Emma's quick responses and follow up. It's refreshing to experience outstanding customer service. It's been a while.

This is awesome! It is very high quality. Not loud. Awesome design. It has a remote control and also motion activated! So nice!

This product works great.. I've had it for over a year. The customer service is even better. When we first installed it we needed help and they responded right away. It's easy to clean and has great suction power.