People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People Paperback – September 27, 2018

I appreciated that this book was a blend of inspiration and how to. Michel does a great job of sharing why his methods work, why they are important, regardless of your industry and how you can put people first in your business. The other piece of this book that I appreciated was that it talked about how important your team members are to your company and how you can show them you care. Well done!

I gave this book to one of my clients, a mid size firm struggling with people issues. It's now the book of the month required reading for the management team. That's how good it is.

Michel's book helps illustrate the value of building strong relationships with both customers & team members. He shares his strategies that he's used with his companies on how to create engaged employees & build customer loyalty.

Thanks for sharing your vision, youR passionThanks for sharing your vision, your passion, your ideas, great to start a new xompany_employee relationship

The idea that you should put your employees BEFORE your customers is sacrilege to many of us.Falcon argues, very compellingly, why that’s precisely what you should be doing.From the nuances of the language you use internally (“team, not “staff”; “heart of house”, not “back of house”) to understanding not only your company purpose but also your employee’s purpose and your customer’s purpose (it’s not just to spend money), this book is a guide and playbook for a thoughtful leader who’s interested and willing to invest in the long-term health of a good, profitable place to work.While many books on leadership focus on the executive and how they can rise to their job responsibilities, this book provides a counterintuitive and original series of suggestions for putting the employee at the center of any organization.It’s a compelling, persuasive, original and easy read that will have you scribbling like mad in the margins and changing the way you approach the running of your business, somewhat drastically, for the better of everybody: you, your shareholders, your team and your customers.

Start at the beginning, right? That's exactly what Michel does in this game-changing book on company culture. "If you don't start with a clear picture of what you want your legacy to be, you will never have a fighting chance at building a lasting company." Most culture books I've read start somewhere in the middle and totally skip the fact that, without getting your own personal head in the right place, you're setting yourself up for failure. People First Culture starts with you. What are your personal values? What is your personal mission? Without these foundations in place, an up-hill battle may just be insurmountable. Wether your company culture is on-point or totally in the dumps, this book walks you through, in an easy to execute format, the steps you'll need to improve it or get it totally back on the rails.

Many books have been written on the topic of customer experience and employee engagement. Michel has written a book where you will find inspiration to build stronger relationships with customers and employees and learn actionable strategies to do so. His specific strategies with explicit examples are key -- I learned how to establish "core values" that employees actually found important which really increased retention. I also learned about screening for those values during the interview which helped my selection process. For industries with high turnover -- this book is a true differentiator. Michel's tactics improved my NPS, my top line growth, my employee engagement and satisfaction which made my life easier and lead to much higher profits! YOU ROCK MICHEL

that have never truly been tested in the battlefield of business. I don't know about you, but the last thing you want to do is invest your time and resources trying to figure out if something that works in "principle" will actually work in practice.With that said, Michel Falcon has worked closely with several big brands over the years (many who've been rated "best places to work"), and two years ago put his money where his mouth is and scaled a company to 8 figures in the first year by leveraging many of the principles outline in this book.

This book was exactly what I needed. Michel’s real word examples are easy to apply right away in your business. The $20 interview question is gold.He challenges you to define the real reason that gets you out of bed for your staff and customers.GREAT work, Michel.

Great book, awesome read on creating an admired company culture.