I ordered these pillows at the beginning of December and have not received them yet. Why?

that's a question for the seller. contact them or amazon support.

How long does the pillows take to form?

They form right away. That is the only thing good about the pillow they are lumpy and provide no support.

How do you get the smell that the pillows have when you first get them? I am washing the cover but the pillow smells as well?

Maybe spray it with freeze fabric wash the pillow it self is not machine washable

Does the foam shift around? I would like the edges to be taller for neck support.

Hi, Thank you for reaching out to us! The filling of Qutool cooling bed pillow is 100% shredded memory foam, it moves with you as you sleep and match the curve of your head-neck-shoulder very well. In addation to that, qutool unique adjustable design allows you to adjust the loft and touch feeling by adding or removing the shredded memory foam fillings. We hope this information is helpful Qutool

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

QUTOOL Cooling Pillow for Sleeping, CertiPUR-US Shredded Memory Foam Queen Pillow Set of 1, Cool Pillow for Hot Sleepers Adjustable Firm Pillow for Side, Back, Stomach Sleepers Soft Yet Support, White

QUTOOL Cooling Pillow for Sleeping, CertiPUR-US Shredded Memory Foam Queen Pillow Set of 1, Cool Pillow for Hot Sleepers Adjustable Firm Pillow for Side, Back, Stomach Sleepers Soft Yet Support, White

Product ID: 132599544

Details

Brand
QUTOOL
Color
White-cooling
Fill Material
85% Cross-Cut
Pillow Type
Bed Pillow
Size
Queen(Pack of

❄️Lowers surface temp by 4-9℉

🌬️Breathable shredded memory foam

🛏️Adjustable loft & firmness

KSh89155

Duties & taxes included

In stock

Sold byAmazon KenyaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Kenya.

Secure transaction

Description

❄️ Elevate your sleep game with cool, customizable comfort!

STAY COOL SLEEP COOLER - Innovative double-sided cooling cover reduces heat for sweat-free nights.
BREATHE EASY SLEEP FRESH - Breathable shredded foam and bamboo-derived fabric maximize airflow and freshness.
TAILORED COMFORT EVERY NIGHT - Adjust the shredded memory foam fill to your perfect firmness and loft.
EFFORTLESS CARE LASTING QUALITY - Machine washable cover with CertiPUR-US certified gel memory foam ensures durability and safety.
ERGONOMIC SUPPORT FOR ALL SLEEPERS - Designed to cradle your neck and align your spine whether you sleep on your side, back, or stomach.

The QUTOOL Cooling Pillow features CertiPUR-US certified shredded gel memory foam with a double-sided cooling cover that lowers surface temperature by up to 9℉. Its adjustable loft and firmness cater to side, back, and stomach sleepers, providing ergonomic neck and spine support. Breathable bamboo-derived fabrics and a washable cover ensure freshness and easy care, making it a premium choice for hot sleepers seeking lasting comfort and coolness.

Specifications

ASIN	B07QN8SZG9
Age Range Description	Adult
Best Sellers Rank	#332 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #6 in Bed Pillows
Brand Name	QUTOOL
Closure Type	Zipper
Color	White-cooling Basic
Cover Material	Polyester, Rayon, Silk
Customer Reviews	4.4 4.4 out of 5 stars (22,775)
Fabric Type	Inner Cover: Breathable and Smooth Fabric, The One Side of the Cover is 50% Silky Ice Fabric and 50% Polyester., The One Side of the Cover is 60% Polyester and 40% Viscose Made from Bamboo.
Fill Material	85% Cross-Cut Memory Foam and 15% Soft Microfiber
Indoor Outdoor Usage	Indoor
Item Dimensions L x W	29"L x 19"W
Item Firmness Description	Medium
Item Thickness	6 inches
Item Type Name	cooling pillows for sleeping
Item Weight	3.7 pounds
Manufacturer	QUTOOL
Manufacturer Part Number	Shredded Memory Foam Pillow
Material Features	Adjutable, Breathable, Cooling, Durable
Model Name	Cooling Pillow Version One
Model Number	Cooling Pillow Version One
Number of Items	1
Number of Packs	1
Occasion	Birthday, Father's Day, Mother's Day, New Year, Valentine's Day
Other Special Features of the Product	Adjustable, Breathable, Cooling, Neck Support, Removable Cover
Pattern	Checkered, Plain
Pillow Type	Bed Pillow
Pillowcase Length	30 inches
Pillowcase Width	20 inches
Product Care Instructions	Do not wash the shredded memory foam, Machine Wash, Only wash the Cover: Air Dry, No heat
Recommended Uses For Product	Back Sleeper, Multi Position Sleeper, Side Sleeper, Stomach Sleeper
Set Name	Queen Pillow Set (1)
Shape	Rectangular
Size	Queen(Pack of 1)
Style Name	Modern
Theme	Love
Thread Count	350
Unit Count	1 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

Reema J.

Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.

KSh89155

Duties & taxes included

In stock

Sold byAmazon KenyaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Kenya.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ravi S.

I loved the variety of products available. Will definitely shop again.

2 months ago

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

View all Trustpilot reviews