Hello, dear Customer   Nice to meet you and welcome to our store. My name is Ann, and I will explain some of the problems you may have during shopping. 1. Please confirm your MacBook model before purchasing. This is very very important. If you are not sure about it, you can refer to the fourth image of our product or contact the seller for assistance. If you have purchased the wrong model by yourself, you will need to return the goods and pay the postage yourself. We don't want you to encounter this situation at all, so please be sure to confirm the model number of your Macbook when you purchase. 2. We are shipping from overseas. Under normal circumstances, the arrival time is 9~15 working days, but sometimes the customs will check the goods and delay arrival, so I hope that dear customers can wait patiently for your package. 3. When you want to change the order information, please contact us within 48 hours after the order is completed. We will change for you. After this time, we have no way to change it for you because the package is shipped. 4. When you encounter something that confuses you during the purchase process, please feel free to click ""Contact Seller"" to send us an email and we will solve the problem within 24 hours. 5. The correct shipping address, ZIP code and phone number help allow your package to be delivered more quickly. -What if the package delivered but you don't receive it? -First, check your community mailbox or ask your family and neighbors, who will often leave the package in these locations. When you did that but have not received your package, please contact us.   Thank you for your understanding and support! ：) Best wishes L2W
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