---
product_id: 8576618
title: "Keeping Score: Using the Right Metrics to Drive World Class Performance"
brand: "mark graham brown"
price: "KSh12840"
currency: KES
in_stock: true
reviews_count: 9
url: https://www.desertcart.co.ke/products/8576618-keeping-score-using-the-right-metrics-to-drive-world-class
store_origin: KE
region: Kenya
---

# Keeping Score: Using the Right Metrics to Drive World Class Performance

**Brand:** mark graham brown
**Price:** KSh12840
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Keeping Score: Using the Right Metrics to Drive World Class Performance by mark graham brown
- **How much does it cost?** KSh12840 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.co.ke](https://www.desertcart.co.ke/products/8576618-keeping-score-using-the-right-metrics-to-drive-world-class)

## Best For

- mark graham brown enthusiasts

## Why This Product

- Trusted mark graham brown brand quality
- Free international shipping included
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- 15-day hassle-free returns

## Description

Keeping Score: Using the Right Metrics to Drive World Class Performance

## Images

![Keeping Score: Using the Right Metrics to Drive World Class Performance - Image 1](https://m.media-amazon.com/images/I/41PHlB5u9GL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 







  
  
    Excellent book on measurements and metrics
  

*by R***T on Reviewed in the United States on June 8, 2016*

If you are looking for a book that explain metrics and how to develop an effective measurement system, then this book is a good example to check out.  The author looks into the more recent style of utilizing measurements in an organization and he gives vivid details on how to use and report data.  He touches on key subject matters that are part of any organization, which include customer satisfaction, value, customer service, and employee satisfaction.  It is a basic book as far as understanding basic principles of measurements and analyzing data.  That's what makes the book great.  I definitely recommend it as my instructor did since it is a syllabus requirement for my quality assurance class.

### ⭐⭐⭐⭐⭐ 







  
  
    Very helpful
  

*by K***8 on Reviewed in the United States on February 8, 2011*

This book doesn't look like much, and my expectations were'nt very high. However, I loved it! It is a very practical approach to evaluating and designing your metrics systems. It takes you through what a measurement system looks like, how to see where you need improvement/what level you are on, and how to improve. Very practical, and doesn't get weighed down in details. Easy to implement.

### ⭐⭐⭐⭐⭐ 







  
  
    Great information if looking for a book to provide baseline ...
  

*by A***N on Reviewed in the United States on April 17, 2016*

Came on time, as advertised.  Great information if looking for a book to provide baseline metric strategy.

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*Product available on Desertcart Kenya*
*Store origin: KE*
*Last updated: 2026-03-09*